- To ensure post - sales services to customers of the assigned territory
- To provide proactive customer care services to projects
- To manage ASP network in the territory
- To ensure quality delivery of warranty services
- To ensure achievement of PMC sales target and quality of PMC deliveries
- To coordinate service camps at projects sites
- To ensure customers satisfaction as targetted
- To resolve customer care issues pertaining to dealers
- To supervise service delivery of SPs ( service personnel ) on daily basis
- To monitor call pendency of every SP on daily basis
- To take corrective action on pending calls in order to ensure timely closure
- To provide CBS installation trainings to SPs
- To ensure spare parts availability with each ASP
- To review requirement of spare parts of each ASP based on consumption trends on monthly basis
- To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
- To ensure achievement of PMC sales target
- To check quality of PMC service deliveries done by SPs
- To provide proactive installation support to projects & keep record at each stage
- To provide proactive installation pre-operative guidance to 100% customers
- To visit sites during installation process
- To organise service camps at projects sites
- To visit sites during service camps
- To resolve customers complaints as per defined CC timelines
- To track & monitor franchisee wise call quality
- To personally visit unsatisfied customers and close loop
- To ensure that customers satisfaction to be more than 95%
- To manage spare parts and ensure that every replaced part is returned to factory within committed timelines
- To visit dealers counters in the territory
- To resolve issues of dealers related to customer care
- To assess dealers plumbers confidence on Jaquar products installation
- To provide CBS installation trainings to dealers plumbers to develop them for carrying out quality installations
FUNCTIONAL REQUIREMENTS
PERSONALITY TRAITS
- Practical experience of handling SPs and Plumbers
- Technical knowledge of bath fittings
- Exposure to dealers networking
- Exposure of service procedures & policies
- Exposure to customers satisfaction measures
- Should be familiar with a variety of field concepts, practices &
procedures
- Should have indepth understanding of MIS & analysis
- Can plan & accomplish targetted goals efficiently
- Experience in coordinating at various levels and leading to effective result delivery
- Planning skills
- Proactive approach
- Problem solving ability
- Analytical ability
- Relationship building ability
- Sense of ownership
- Supervisory skills
- Motivation skills
- Resilient towards work pressure
- Positive team player
- Flexibility & adaptability
TECHNICAL REQUIREMENTS
PLACE OF POSTING
EXPERIENCE: 3 - 5 Years
QUALIFICATION: Diploma / B.Tech
RELATED INDUSTRIES: Building Material
SALARY RANGE: Best in Industry
📌 Area Service Incharge (Gurugram)
🏢 Jaquar Group
📍 Gurugram
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