1. Calls- To attend special calls regularly.
2. Service Franchisees - To manage Service Franchisees. To process promptly claims of spare parts and service amounts for the Franchisees and forward to CMO for approval.
3. Spares dispatch -To organize for spares dispatch to Service Franchisees.
4. Service of Dealer heaters To do service of Dealers repairable heaters at our Workshop.
5. Complaint Record Closing – Updation of Complaint Record after work completion.
6. To support Distributors / Dealers / DSA on service related issues through our Service Franchisees
7. Reports - To collect within guarantee complaint analysis report, quality service feed back report, guarantee spare parts analysis report from all service franchisees Within the stipulated time.
8. Collection - To collect the from Customers for service bills. Collection should be handed over Commercial Dept. without keeping any pending amount.
9.



Spare Parts Plan - To prepare and submit Annual Requirement Projection for spare parts (all product) and submit to Service Head.
10. Spare Parts Despatch Plan - To send monthly spare parts despatch plan to HO.
11. Spare Parts Indent - To send spare part Indent for marketing products to sourcing dept with a copy to Service Head as and when required.
12. Spare Parts Usage - To monitor spare parts consumption.
13. Spare Parts Stock - To verify stock of spare parts at spare parts godown.
14. Defective Product & Replacement - To hand over defective product (unrepairable) to our stores dept. along with Replacement Request Form (approved by Manager – Service) and recent product (for replacement) should be handed over to the customer along with Delivery Challan.
15. Franchisees Visit - To visit Franchisee once in 2 months to sort out service related issues. Pls call to (phone hidden)

📌 Area Service Incharge - Chennai
🏢 Venus Home Appliances
📍 Chennai