Job Details To drive regional sales as per targets of Titan by managing company‑owned and franchisee store networks within the assigned geographical area together with delivering high‑quality service to customers.
Interfaces
Purpose of the Role
Drive business growth, profitability, and operational excellence across franchise and company-owned stores within the assigned region. Manage franchise partnerships, retail operations, sales performance, customer experience and store expansion initiatives.
Key Responsibilities
Franchise Business Management
- Manage relationships with franchise partners and act as the primary point of contact for operational and business matters.
- Monitor franchise store performance, profitability and ROI achievement.
- Support franchise expansion by evaluating markets, locations, and potential franchise partners.
- Drive compliance with company standards, policies, and business objectives.
Retail Operations
- Ensure smooth day-to-day operations across stores through coordination with cross-functional teams.
- Monitor store performance against sales, customer experience and operational KPIs.
- Implement corrective actions to improve productivity, profitability and customer satisfaction.
- Manage regional sales schemes, incentives and operational initiatives
- Audit compliances
- Competition tracking
Business Growth & Revenue
- Growth of overall sales and studded share
- Drive Like-to-like sales and buyer growths
- Review business performance regularly and identify opportunities for improvement
- JPP & GH drive
Store Expansion & New Store Launches
- Assess market potential and support new store openings.
- Coordinate with internal teams to ensure timely and successful store launches.
- Performance of new stores
- ROI projection of current business and profitability of proposed business
Customer Experience and Retail excellence
- Resolve critical customer concerns and ensure high service standards.
- Gather customer feedback and collaborate with relevant teams to improve store experience and satisfaction scores
- Model stores
- LEAN implementation
- NPS, GMB analysis and actionables
People Management
- Lead, coach and develop territory teams.
- Support recruitment and capability-building initiatives.
- Foster a high-performance and customer-centric culture.
Key Interfaces
External
- Franchise Partners
- Customers
- Third-Party Service Providers
Internal
- Regional and store Teams
- Product & Brand Team
- Merchandising Team
- Marketing team
- Visual Merchandising Team
- Retail Operations Team
- IRSG Team
- HR & Support Functions
- Business Development Team
Success Measures
- Sales Growth & Target Achievement
- Franchise Store Profitability
- Customer Satisfaction
- Store Operational Compliance
- New Store Performance
- Franchise Partner Satisfaction
- Employee Engagement & Retention
Work Experience
Education: Graduate/Post Graduate (MBA preferred)
Experience: Retail experience, Franchise Management, Sales or Store Operations. Jewellery retail experience preferred; candidates from other retail backgrounds may also be considered.
Key Competencies
- Franchise & Business Management
- Retail Operations Excellence
- Sales & Revenue Growth
- Customer Centricity
- Stakeholder Management
- Team Leadership
- Problem Solving & Decision Making
- Relationship Management
📌 Area Business Manager-Retail (Guwahati)
🏢 Titan
📍 Guwahati
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