Company Description Waveonline LLC (Wave Online) is a leading provider of Revenue Cycle Management (RCM) and Health Information Management (HIMS) solutions for healthcare organizations, including medical billing companies, hospitals, faculty practices, ambulatory surgery centers, long-term care facilities, and pharmacies. Established in 1999, the company focuses on delivering high-quality patient care documentation and comprehensive billing support across the United States.

Wave Online’s billing team has multi-specialty expertise in end-to-end RCM, denial management and resolution, professional services and revenue cycle assessments, physician billing, accounts receivable recovery, and risk adjustment coding (HCC). Team members collaborate closely with healthcare providers to improve financial performance, streamline billing workflows, and support accurate coding and compliance. The company offers a structured work environment with opportunities to build deep domain knowledge in healthcare revenue cycles.

Role Description The AR Caller 1-3 role is a full-time, on-site position based in Coimbatore. The AR Caller will be responsible for making outbound calls to insurance companies and other payers to follow up on outstanding accounts receivable, verify claim status, and resolve denials or underpayments.

Day-to-day tasks include reviewing patient accounts, analyzing explanation of benefits (EOBs), documenting call outcomes in billing systems, and initiating corrective actions such as re-submissions, appeals, or adjustments.



The role involves working closely with billing and coding teams to clarify claim information, ensure accurate data entry, and support timely reimbursement. The AR Caller is expected to meet productivity and quality targets, adhere to payer and compliance guidelines, and maintain professional communication with internal teams and external stakeholders.

Qualifications

- Experience or strong interest in healthcare revenue cycle operations, including AR follow-up, denial management, and basic understanding of medical billing processes.
- Solid communication skills in English, with the ability to speak clearly and confidently on calls and document information accurately.
- Proficiency in using computers, CRM or billing software, and basic office tools for data entry, account review, and report tracking.
- Attention to detail, analytical thinking, and the ability to interpret EOBs, claim statuses, and payer responses to identify next steps.
- Ability to work on-site in Coimbatore, manage multiple accounts in a rapid-paced environment, and meet defined productivity and quality metrics.
- Prior experience in AR calling, RCM, medical billing, or healthcare BPO is preferred but not mandatory for highly motivated learners.
- Minimum educational qualification: high school diploma or bachelor’s degree in any field; coursework in commerce, healthcare administration, or related areas is an advantage.
- Willingness to work in shifts aligned with international client time zones and adhere to company

📌 AR Caller (Coimbatore)
🏢 Waveonline
📍 Coimbatore