Company Description T3Cogno Private Limited is a global HR services company that provides end-to-end talent solutions across industries and geographies. Guided by a vision to be a premier global talent services partner, T3Cogno focuses on efficient, impactful, and agile services that strengthen clients’ business performance.

The company offers talent acquisition services including executive search and permanent recruitment at multiple levels, acting as an extended service wing for its partners. T3Cogno delivers tailored recruiting, precision sourcing and screening, and flexible support that can scale vertically and horizontally based on demand. Its cost-effective and rapid project RPO services streamline hiring processes, reduce costs, and help organizations attract top talent in a dynamic marketplace.

Role Description The AR Caller role at T3Cogno is a full-time, on-site position based in Chennai. The AR Caller will contact insurance companies and other payers to follow up on outstanding medical claims, verify claim status, and resolve denials or underpayments.

Responsibilities include documenting call outcomes, updating billing and practice management systems, and coordinating with internal teams to ensure timely collections and accurate account reconciliation. The role involves analyzing account aging, prioritizing high-value or time-sensitive claims,



and escalating complex issues as needed. The AR Caller will also maintain compliance with company policies, payer guidelines, and applicable regulatory standards while meeting productivity and quality targets.

Qualifications

- Experience in accounts receivable (AR) calling or medical billing and collections, with familiarity in working with US healthcare insurance payers.
- Strong communication skills, including clear spoken English, active listening, and professional telephone etiquette.
- Ability to interpret explanation of benefits (EOBs), denial codes, and payer policies, with attention to detail and accuracy in documentation.
- Basic proficiency in computer applications and billing software, including data entry, report review, and system navigation.
- Problem-solving skills to investigate claim issues, identify root causes of non-payment, and propose effective resolution steps.
- Ability to work in an on-site team environment in Chennai, manage time effectively, and meet defined productivity and quality metrics.
- Prior experience in revenue cycle management (RCM) or healthcare BPO is preferred; knowledge of HIPAA and compliance standards is an advantage.
- Minimum educational qualification of a high school diploma or equivalent; a bachelor’s degree in any discipline is an added benefit.

📌 AR caller (Chennai)
🏢 T3Cogno
📍 Chennai