Medical Billing Voice Associate (Insurance Follow-Up)

Location: Ahmedabad , India

Work Arrangement: On-site (US shift)

Shift Time: 5:30 PM – 2:30 AM IST

Employment Type: Full-time, Permanent

Experience: Freshers to 1+ year in voice-based processes

About Our Client

Our client is a leading healthcare revenue cycle management (RCM) organization with over two decades of industry expertise. The company specializes in medical and dental billing solutions, helping healthcare providers maximize revenue and reduce operating costs through a combination of technology, automation, and skilled teams.

With a global workforce of 4,000+ professionals and operations spanning 12 locations across the United States and India, the organization serves thousands of healthcare providers across more than 50 medical specialties. Their teams handle everything from claims processing and insurance verification to denial management and end-to-end revenue cycle support.

This is an opportunity to join a structured, process-driven environment where freshers receive training and professionals build long-term careers in healthcare RCM operations.

About the Role

As a Medical Billing Voice Associate, you will serve as the frontline communicator between healthcare providers and insurance companies. Your primary focus will be on outbound calls to insurance carriers to verify patient eligibility, obtain claim status, and follow up on unpaid or denied claims.

This role is ideal for individuals who are comfortable with high-volume voice-based work, can maintain accuracy under deadlines, and thrive in a collaborative night-shift environment. You will work on live accounts receivable reports, document every interaction, and ensure that claims are processed and resolved efficiently.





Successful candidates will have strong communication skills, attention to detail, and the ability to navigate multiple systems while maintaining compliance with client-specific guidelines and information security standards.

Key Responsibilities

- Make outbound calls to insurance companies to verify patient eligibility and obtain claim status
- Follow up on unpaid, denied, or outstanding claims based on reports received from clients or generated through client software
- Document denial details and initiate appropriate follow-up actions
- Work through account receivable reports and outstanding claims reports assigned by the team lead
- Complete assigned targets with speed and accuracy in line with client SLAs
- Maintain individual daily logs of calls, outcomes, and follow-up actions
- Collaborate with team members to achieve shared operational goals
- Escalate communication or process issues to seniors in a timely manner
- Adhere to information security policies, client/project guidelines, business rules, and quality standards
- Work across any voice-based process as required (insurance follow-up, patient calling, provider outreach, etc.)

Required Qualifications

- Any undergraduate or graduate degree
- Freshers with strong communication skills are encouraged to apply
- 1+ year of experience in voice-based processes preferred




- Willingness to work in night shifts (8:00 PM – 5:00 AM IST or 5:30 PM – 2:30 AM IST)
- Comfortable with outbound calling and high-volume voice work
- Basic computer proficiency and ability to learn client-specific software

Technical Skills Communication: Clear spoken English; confident phone presence

Systems: Ability to navigate multiple software platforms and maintain digital logs

Domain (trainable): Insurance verification, claim status follow-up, denial documentation, account receivable reporting

Compliance: Understanding of information security and confidentiality requirements

What You Will Bring

- A customer-focused approach to every call
- Solid attention to detail when documenting claim information
- Ability to stay organized while handling multiple claims and follow-ups

- Willingness to learn healthcare RCM processes and insurance terminology
- Team-oriented mindset and reliability in meeting daily targets
- Comfort with repetitive voice-based tasks in a structured, SLA-driven environment

Why This Opportunity

- Structured entry point into healthcare revenue cycle management—a growing industry with long-term career potential
- Training provided for freshers to build confidence in insurance follow-up processes

- Night-shift differential and competitive compensation
- Global organization with operations in the US and India
- Collaborative team environment with support from experienced seniors

- Clear targets and processes—you will know exactly what success looks like

How to Apply If this opportunity aligns with your experience and career goals, we'd like to hear from you.

Please share your updated resume with Camellia Staffing for consideration.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 AR Caller (Ahmedabad)
🏢 Camellia Staffing
📍 Ahmedabad