Job Title: Apprentice Contact Centre

Openings: 2

Employment Type: Apprenticeship

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- Handle inbound/outbound customer calls and assist with basic banking-related queries.

- Understand customer requirements and provide appropriate information/support.

- Maintain accurate records of customer interactions and follow-ups.

- Coordinate with internal teams for timely resolution of customer requests.

- Follow defined processes, service standards and compliance guidelines.

- Ensure a professional and positive customer experience.

Candidate Profile:

- Graduate/Fresher with good verbal communication skills.

- Comfortable communicating with customers over the phone.

- Basic computer knowledge and MS Office skills.

- Customer-focused attitude with willingness to learn.

- Candidates interested in starting their career in Banking / Customer Service / Contact Centre Operations are preferred.

Job Title: Apprentice Forex Operations

Openings: 1

Employment Type: Apprenticeship

:





- Support the team in day-to-day Forex Operations activities.

- Assist in transaction processing, documentation and record maintenance.

- Check documents and details as per defined processes and internal guidelines.

- Coordinate with relevant internal teams for transaction processing and closure.

- Maintain accurate MIS and operational records.

- Learn and adhere to banking processes, regulatory requirements and applicable TATs.

Candidate Profile:

- Graduate/Fresher, preferably from Commerce, Finance, Banking or related discipline.

- Basic understanding of banking/financial transactions would be an advantage.

- Valuable numerical ability and attention to detail.

- Working knowledge of MS Excel.

- Strong willingness to learn Forex and Banking Operations.

📌 Apprenticeship Trainee (Noida)
🏢 Shivalik Small Finance Bank
📍 Noida