Location: Chennai preferred; candidates from other locations may also apply

Work Mode: Remote / On-site, depending on location and business requirements

Experience: 1–3 years in telecalling, inside sales, counselling, customer engagement, appointment setting, or lead qualification

Languages: Hindi and English are mandatory;

Compensation: Outcome-based during the initial four months. A fixed compensation component will be introduced from the fifth month, based on performance and mutually agreed expectations.

About the Role

MiTran Global is looking for a confident, empathetic, and result-oriented Inbound Lead Qualification & Appointment Specialist to join our growing team.

Our leads are generated through Meta and Google campaigns . Your responsibility will be to speak with these interested prospects, understand their needs, identify whether they are a suitable fit, and schedule qualified appointments with our Sales Closers.

This is not a purely administrative scheduling role. You will be the first important human touchpoint for our prospects. The quality of your conversation, follow-up, and qualification will directly influence the success of our sales process.

The focus is on booking genuine, relevant, and high-intent prospects who are likely to attend and benefit from the consultation.

What You Will Do

- Respond promptly to inbound leads generated through Meta and Google.
- Contact prospects through phone calls, WhatsApp, and other approved communication channels.
- Communicate confidently in Hindi and English .
- Understand the prospect’s concerns, goals, situation, and urgency.
- Ask relevant questions to assess the prospect’s requirements and suitability.
- Explain the next step clearly without making an aggressive sales pitch.
- Schedule qualified appointments with the Transformation Coaches.
- Confirm appointments and follow up with prospects to improve attendance.
- Reschedule appointments when required.
- Follow up with prospects who do not respond or do not book immediately.
- Maintain accurate lead status, notes, and follow-up details in the CRM or tracker.




- Share complete and useful information with the Sales Closer before each appointment.
- Provide regular feedback on lead quality, common questions, objections, and reasons for drop-off.
- Coordinate with the Marketing and Sales teams to improve lead-to-appointment conversion.
- Take ownership of every assigned lead until it is properly qualified, scheduled, transferred, or closed as unqualified.

What We Are Looking For
- Strong spoken communication in Hindi and English .
- Ability to build trust and rapport quickly with parents or decision-makers.
- Good listening skills and the ability to understand the real concern behind a prospect’s response.
- Comfortable speaking with warm leads and following up consistently.
- Ability to distinguish between a genuinely interested prospect and a low-intent enquiry.
- Robust organisation and follow-up discipline.
- Comfortable working with performance targets and outcome-based compensation.
- Basic familiarity with CRMs, Google Sheets, WhatsApp Business, or lead management tools.
- Ability to work independently while coordinating effectively with the Sales and Marketing teams.
- A positive attitude, willingness to learn, and openness to feedback.

Experience Experience in any of the following areas will be an advantage:
- Appointment setting.
- Inbound sales.
- Inside sales.
- Telecalling.
- EdTech or parent counselling.
- Coaching or consulting sales.
- Customer success or customer engagement.
- Lead qualification.
- High-ticket product or service sales.

Freshers with excellent communication skills and the right attitude may also be considered, depending on their suitability for the role.

Key Performance Areas

Your performance will be evaluated based on:
- Speed of response to new leads.
- Number of leads contacted.
- Quality of conversations.




- Number of qualified appointments booked.
- Appointment attendance or show-up rate.
- Follow-up consistency.
- Accuracy of CRM or tracker updates.
- Quality of handover to the Sales Closer.
- Feedback shared with the Marketing and Sales teams.
- Overall contribution to lead-to-appointment conversion.

Compensation Structure The role will begin with an outcome-based compensation structure during the initial four months . The compensation will be linked to clearly defined outcomes such as qualified appointments, attended appointments, or other mutually agreed performance indicators.

From the fifth month onward , a fixed compensation component will be introduced based on:

- Performance consistency.
- Quality of appointments booked.
- Attendance or show-up rate.
- Follow-up discipline.
- Ability to meet agreed KPIs.
- Overall suitability for a long-term role.

The complete compensation structure and performance criteria will be discussed during the selection process. Why Join MiTran Global?
- Work with warm leads generated through active marketing campaigns.
- Learn inbound sales, lead qualification, appointment setting, and customer psychology.
- Receive structured guidance and feedback from the team.
- Develop skills that can lead to future opportunities in inside sales, sales closing, or customer success.
- Work in a performance-focused environment where contribution and results are valued.
- Opportunity to grow with a developing organisation.

How to Apply

Please share the following

1. Your updated resume.
2. Your current location.
3. Languages known, including speaking proficiency in Hindi, & English
4. Your previous experience in telecalling, inside sales, counselling, appointment setting, or lead qualification.
5. A short introduction explaining why you are suitable for this role.

Only candidates who are comfortable with communication-based work, regular follow-up, and outcome-driven compensation should apply.
- Apply now and become the first trusted point of contact between MiTran Global and the families we serve.

📌 Appointment Setter – High-Ticket Sales (Chennai)
🏢 MiTran Global
📍 Chennai