We have an exciting opportunity for you to enhance your career by joining Consumer & Community Banking - Data & Analytics team.

As the Applied AI ML Senior Associate within Customer Analytics team, you will be responsible to drive and deliver the roadmap for AI, GenAI, and Agentic AI across marketing analytics and decisioning. This leader will technically lead a team and partner closely with Marketing, Product, Data, Technology, Risk, Legal, and Compliance to take AI initiatives from ideation → prototyping → production deployment → ongoing monitoring and optimization, delivering measurable customer and business impact.

Job Responsibilities

- Contribute to the end-to-end delivery of AI roadmap for Marketing Analytics (prioritization, sequencing, value cases, resourcing, and dependency management).
- Deliver high-impact use cases (e.g., next-best-action, audience selection, lifecycle marketing optimization, content intelligence, measurement automation, marketing ops copilots/agents).
- Translate marketing and analytics needs into scalable technical solutions and platform-aligned capabilities.
- Implement solutions as per design and technical direction for ML, GenAI (RAG/fine-tuning where appropriate), and agentic workflows with clear architectural patterns.
- Drive engineering and data science execution across the full lifecycle.
- Establish best practices for reproducibility, documentation, code quality, and model governance across the team.
- Develop and operationalize models for propensity, churn/retention, uplift/causal impact, attribution/MMM support, segmentation, channel optimization, and experimentation.
- Build measurement frameworks that connect AI initiatives to marketing KPIs (incrementality, conversion, retention, engagement, and operational efficiency).
- Ensure solutions meet JPMorganChase standards for model risk management, data privacy, security, fairness/bias testing, explainability, and auditability.




- Partner with Risk/Controls teams to deliver artifacts and controls required for approvals, change management, and ongoing compliance.
- Serve as a senior technical partner to Marketing and Analytics leaders; communicate tradeoffs, timelines, and value realization clearly.

Required qualifications, capabilities and skills

- 5+ years of experience in data science/ML/AI with a track record of thought-leadership in building AI systems.
- Hands-on expertise in designing and deploying solutions using ML, GenAI patterns and agentic AI orchestration concepts.
- Proven ability to lead technical teams and drive delivery across complex stakeholder environments.
- Excellent written and verbal communication skills; ability to influence senior leaders with clear narratives and metrics.
- 3+ years marketing analytics experience

Preferred qualifications, capabilities and skills

- Experience in financial services or other highly regulated environments with demonstrated control discipline.
- Familiarity with up-to-date MLOps/LLMOps practices (model registry, feature stores, prompt/model evaluation, monitoring, lineage).
- Deep understanding of marketing measurement and experimentation (A/B testing, incrementality, causal inference).
- Experience integrating AI into marketing execution platforms and decisioning systems (e.g., audience selection, journey orchestration, outbound channels).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P.



Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure.

The team powers Chase with insights to create the best customer and business outcomes.

📌 Applied AI ML Senior Associate (Bengaluru)
🏢 JPMorgan Chase u0026
📍 Bengaluru