Required Skills and Competencies

- Minimum 5 years of experience in engineering application support, enterprise application support, desktop/application operations, or technical support.

- Good experience in remote application troubleshooting and supporting users across locations, business units, or project teams.

- Working knowledge of ServiceNow or similar ITSM platforms

- Good understanding of ITIL practices, especially incident management, request fulfilment, change management, problem management, and knowledge management.

- Experience working with L1 support teams and guiding them on troubleshooting, ticket handling, and documentation quality.

- Ability to troubleshoot standard and intermediate engineering application issues across installation, licensing, access, configuration, virtual desktop behavior, and application dependencies.





- Ability to create transparent and reusable Knowledge Base articles, SOPs, troubleshooting guides, and support documentation.

- Ability to raise, track, and follow up vendor support cases.

- Experience with Azure Virtual Desktop, Citrix, VDI, or similar remote desktop/application delivery platforms.

- Experience supporting application launchers within virtual desktop environments or controlled application delivery platforms is preferred

- Basic understanding of Oracle Client, SQL Server Client, ODBC, TNS configuration, database drivers, ports, and connectivity troubleshooting

- Ability to use AI tools for documentation, SQL assistance, troubleshooting support, scripting assistance, and productivity improvement is preferred

📌 Application Support Engineer (Bengaluru)
🏢 Wissen Infotech
📍 Bengaluru