Key Responsibilities

- Provide day-to-day support for SAP and Non-SAP applications.

- Handle incident management, troubleshooting, and issue resolution.

- Monitor application performance, availability, and system health.

- Coordinate with business users, IT teams, and external vendors for issue resolution.

- Analyse recurring issues and support root-cause identification.

- Ensure timely resolution of application incidents and service requests.

- Maintain proper documentation of incidents, solutions, and support activities.

- Support application enhancements, testing, and implementation activities.

- Ensure adherence to IT support processes and SLA requirements.

- Assist in maintaining application-related documentation and knowledge repositories.

Required Skills & Qualifications

- Graduate/Bachelor's degree in IT, Computer Science, Engineering, or a related field.

- 3–5 years of experience in application support.





- Hands-on experience in SAP and/or Non-SAP applications.

- Knowledge of SAP modules will be an added advantage.

- Strong troubleshooting and problem-solving skills.

- Experience in application monitoring and incident management.

- Valuable analytical and communication skills.

- Ability to coordinate effectively with business users and technical teams.

- Experience in an enterprise application support environment will be preferred.

Preferred Candidate

- Candidates currently based in Mumbai will be preferred.

- Experience in manufacturing/industrial organizations will be an advantage.

- Candidates with exposure to SAP support and multiple enterprise applications will be preferred

- Interested Candidates

- Send your updated CV to: [email protected]

Contact / WhatsApp: (phone hidden)

📌 Application Support Executive (Mumbai)
🏢 N R Agarwal Industries
📍 Mumbai