- Provide technical support to customers via phone, email, or chat for desktop and software issues.
- Troubleshoot application related problems using various tools and techniques.
- Escalate complex issues to senior technicians or third-party vendors when necessary.
- Document customer interactions, troubleshooting steps, and resolutions in a timely manner.
- Maintain accurate records of all incidents, including tickets created, resolved, and closed.
📌 Application Support Engineer (New Delhi)
🏢 Prominent Management Solutions
📍 New Delhi
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