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Key Responsibilities :

- Troubleshoot applications using Java and JavaScript, including code analysis, debugging, issue investigation, and minor code fixes.
- Review and understand existing application code to identify defects and resolve application issues.
- Independently execute configuration fixes and conduct detailed Root Cause Analysis (RCA).
- Provide comprehensive evidence, diagnostics, logs, and technical findings to enable Development teams to implement code-level resolutions.
- Troubleshoot applications built using Node.js, ReactJS, AngularJS, and Serverless Architecture.
- Investigate production incidents, assess application impact, identify root causes, and drive issues toward resolution.
- Replicate production defects in non-production environments to identify root causes and validate potential fixes.
- Analyze application logs, source code, API interactions, and infrastructure components to identify and resolve issues.
- Work hands-on with AWS API Gateway, Lambda, SNS, DynamoDB, and DocumentDB.
- Develop and use Python scripts and automation for operational and application-support activities.
- Manage production incidents while ensuring high application availability and adherence to SLA commitments.
- Understand and troubleshoot end-to-end e-commerce application workflows and business processes.
- Collaborate with Development, Infrastructure, Product,



and other stakeholders to resolve technical issues effectively.

Required Skills & Experience :

- Strong hands-on experience with Java and JavaScript.
- Experience in code analysis, debugging, troubleshooting, and minor code fixes.
- Strong production support and incident management experience.
- Hands-on experience with Node.js, ReactJS, AngularJS, and Serverless Architecture.
- Strong knowledge of AWS services including :
- AWS API Gateway
- AWS Lambda
- AWS SNS
- AWS DynamoDB
- AWS DocumentDB
- Experience with application logs, APIs, infrastructure troubleshooting, and RCA.
- Experience replicating production defects in non-production environments.
- Python scripting and automation experience.
- Good understanding of e-commerce domain workflows and end-to-end application processes.
- Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Preferred Candidate Profile :

- Strong production-support mindset with the ability to independently investigate and resolve application incidents.
- Ability to work under SLA-driven environments and handle critical production issues.
- Robust coordination skills with Development and cross-functional technical teams.
- Detail-oriented approach to diagnostics, evidence gathering, and root cause identification.

📌 Application Support Engineer - Java (India)
🏢 Orcapod Consulting Services
📍 India