We are looking for an experienced Service Reliability Engineer (SRE) with strong expertise in Production Support, Application Support, DevOps, Enterprise SaaS/ERP, Cloud, Monitoring, Incident Management, and Automation.

The candidate will be responsible for ensuring the reliability, availability, performance, and scalability of critical enterprise applications in a 24x7/global production environment. Experience with Oracle Cloud ERP / Oracle Fusion Cloud is preferred.

Key Responsibilities

1. Production Support & SRE

- Provide L2/L3 production support for enterprise applications and SaaS/ERP platforms.
- Monitor application health, availability, performance, and capacity.
- Identify and resolve production issues within defined SLAs.
- Participate in on-call and 24x7 support rotations.
- Drive reliability improvements and operational excellence.

1. Enterprise SaaS / ERP Support

- Support enterprise SaaS and ERP applications in production environments.
- Experience with Oracle Cloud ERP / Oracle Fusion Cloud is preferred.
- Troubleshoot application, integration, performance, and availability issues.
- Coordinate with application, infrastructure, cloud, and development teams.

1. Monitoring & Observability

- Monitor applications and infrastructure using tools such as:

- Splunk

- Grafana

- OCI Monitoring

- Prometheus

- AWS CloudWatch
- Develop and maintain dashboards, alerts, and monitoring solutions.
- Analyze logs, metrics, and application health indicators.

1. Incident & Problem Management

- Handle P1/P2 production incidents and participate in incident response.




- Perform detailed Root Cause Analysis (RCA) for recurring and critical incidents.
- Implement preventive and corrective actions.
- Participate in post-incident reviews and continuous improvement initiatives.
- Ensure incidents are resolved within agreed service levels.

1. Cloud & Infrastructure

- Work with cloud platforms such as OCI, AWS, or Azure.
- Troubleshoot cloud infrastructure and application-related issues.
- Monitor cloud resources, availability, and performance.
- Support cloud-based enterprise applications and services.

1. Automation & Scripting

- Develop automation solutions using:

- Python

- Shell scripting

- Terraform
- Automate repetitive operational and support activities.
- Contribute to infrastructure and application automation initiatives.

1. Service Management

- Follow IT service management processes covering:

- Incident Management

- Change Management

- Problem Management
- Apply ITIL principles in production support activities.

- Maintain proper operational documentation and support procedures.

1. Reliability Engineering

- Define and monitor SLI, SLO, and SLA metrics.
- Improve application availability, performance, scalability, and resilience.





- Identify reliability risks and recommend appropriate improvements.
- Contribute to capacity and performance management.

1. Disaster Recovery

- Participate in Disaster Recovery (DR) planning and testing.
- Understand and work with RTO and RPO requirements.
- Support application recovery and business continuity exercises.

1. Stakeholder Management

- Work closely with global teams, application owners, development teams, infrastructure teams, and business stakeholders.
- Provide clear communication during critical incidents and outages.
- Coordinate effectively in a 24x7/global support environment.

Must-Have Skills

- Experience in SRE / Production Support / Application Support / DevOps.
- Experience supporting Enterprise SaaS / ERP applications in production.

- Experience with Oracle Cloud ERP / Oracle Fusion Cloud is preferred.
- Strong experience with monitoring and observability tools such as Splunk, Grafana, OCI Monitoring, Prometheus, or CloudWatch.
- Solid P1/P2 incident management and RCA experience.

- Experience with OCI, AWS, or Azure.
- Strong scripting/automation skills using Python, Shell, or Terraform.
- Knowledge of Incident, Change, and Problem Management.

- Exposure to ITIL processes.
- Understanding of SLI, SLO, SLA, availability, performance, and scalability.
- Experience with DR planning/testing, RTO, and RPO.

- Strong stakeholder management and communication skills.
- Experience working in 24x7/global production support environments.

📌 Application Support Engineer (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru