About The Company

SkillsCapital is a leading technology solutions provider committed to delivering innovative and reliable enterprise software services. Renowned for its dedication to operational excellence and customer satisfaction, SkillsCapital partners with global organizations to build, deploy, and maintain mission-critical systems. The company prides itself on fostering a collaborative and inclusive work workplace, leveraging cutting-edge technologies to solve complex business challenges.

With a focus on continuous improvement and professional development, SkillsCapital remains at the forefront of the industry, supporting clients across diverse sectors with scalable and secure digital solutions.

About The Role

We are hiring Application Support Engineers to join a top US multinational corporation (MNC) that specializes in building and operating large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical business systems. This role offers an excellent opportunity to work remotely within a dynamic, fast-paced environment supporting applications used by thousands to millions of users worldwide. As an Application Support Engineer, you will be instrumental in ensuring the stability, performance, and availability of critical applications by providing expert troubleshooting, incident management, and operational support.

You will collaborate closely with cross-functional teams including engineering, DevOps, product management, and customer success to deliver seamless service and continuous improvements.

Qualifications

- Minimum of 3 years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering.
- Strong understanding of application architectures, enterprise software systems, and troubleshooting methodologies.
- Proficiency in supporting SaaS platforms, enterprise applications, or customer-facing software products.
- Experience with SQL and database troubleshooting techniques.




- Familiarity with ticketing and incident management platforms such as Jira, ServiceNow, Zendesk, or Freshservice.
- Excellent analytical, problem-solving, and debugging skills.
- Ability to investigate issues through logs, monitoring tools, and system diagnostics.
- Effective communication skills, capable of liaising with technical and non-technical stakeholders.
- Comfortable working in remote, distributed engineering environments.

Responsibilities

- Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments to ensure high availability and performance.
- Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues, providing timely resolutions.
- Perform root cause analysis and collaborate with engineering teams to develop and implement long-term fixes and improvements.
- Support application deployments, releases, upgrades, and scheduled maintenance activities to minimize downtime.
- Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams to coordinate efforts and ensure operational excellence.
- Manage incident, problem, and change management processes adhering to best practices and organizational standards.
- Analyze application logs, system metrics, and monitoring dashboards to proactively identify potential issues before they impact users.
- Coordinate with cross-functional teams to resolve critical production incidents swiftly and effectively.
- Document troubleshooting procedures, known issues,



and operational runbooks to facilitate knowledge sharing and future incident handling.
- Support production environments by maintaining high service reliability and availability, implementing proactive monitoring strategies.
- Participate in on-call support rotations and incident response activities as required to ensure continuous service delivery.
- Contribute to continuous improvement initiatives aimed at operational efficiency, automation, and enhancing customer experience.

Benefits Joining SkillsCapital as an Application Support Engineer offers numerous benefits, including the opportunity to work with a globally recognized organization on enterprise-scale platforms and mission-critical systems. The role provides a fully remote work environment, allowing flexibility and work-life balance. You will have access to long-term project opportunities with potential for extension, gaining valuable experience supporting large-scale cloud-native applications. Collaborate with high-performing engineering, product, and cloud operations teams, enhancing your technical skills and industry knowledge. The company emphasizes professional growth through continuous learning and development programs, fostering a culture of innovation and excellence. Additionally, you will be part of a supportive community that values diversity, inclusion, and employee well-being.

Equal Opportunity

SkillsCapital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Our hiring practices are designed to provide equal opportunities to all qualified candidates, ensuring a fair and respectful recruitment process. We believe that a diverse workforce drives innovation and excellence, and we are dedicated to fostering a workplace where everyone can thrive and succeed.

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