- Provide Technical support to automotive customers during and post product development.
- Troubleshoot the problems related to bearing applications and support the internal and external customer and provide ideas for performance enhancement.
- Educate and support customer for bearing handling, mounting, and dismounting, aligning dimensional measurement methods with NBC.
- Co-ordination with internal and external stakeholders for project closure.
- Initiate Partnership projects with customer R&D; and Support them in bearing selection, L10 life calculations, VA/VE activities etc.
- Preparation of application specific input sheets to capture technical requirement.
- Prepare application related guidelines/ handbook for application specific products Promote NEI product portfolio (Existing and advanced)
- Review customer specifications and transfer customer requirements, industry trends, and application knowledge into innovative, high value platform integrated products and solutions. Monitor competitor activities in respect of products and technical development and define activity plan accordingly
- Provide technical proposals to customer using manual or software-based calculations during application and design feasibility.
Process
Improvement
- Identify and improve gaps in existing RFQ processes
- Define new tools/processes to fasten the delivery timelines
- Support quality team during root cause analysis and closure of the quality complaints.