Role Overview:

We are seeking an engaging, hands-on

HR Tech Application Support Analyst to lead day-to-day operations, release planning, and system enhancements for our

Oracle Fusion HCM platform, with a primary focus on

US and Canada Payroll

. You will act as a key liaison between HR business owners and technical teams—troubleshooting issues, optimizing configurations, and driving continuous improvement.

Key Responsibilities

- Day-to-Day Support &
- Troubleshooting:

Investigate and resolve functional setup, data, and technical issues across Oracle Fusion Payroll and HR modules. Coordinate with Oracle and third-party vendors (SR logging and escalation).

- System Configuration &

- Enhancement:

Consult with stakeholders to translate business requirements into technical solutions. Configure applications, assess downstream impacts, and manage change migration.

- Data &

- Release Management:

Manage release updates, perform unit/integration testing, and ensure data governance for large data imports, extracts, and integrations.

- User Support &

- Training:

Assist with Tier 2/3 user inquiries and develop job aids, documentation, and communications.

Required Technical &

- Functional Expertise

- Oracle Payroll Expertise:

Deep functional knowledge of Oracle Fusion HCM Payroll processing,



tax calculations, eligibility profiles, perks integrations, and reporting tailored to

US &

- Canada legislation

.

- Technical Toolkit:

Strong proficiency in SQL queries, OTBI reporting, BIP, Fast Formulas, HCM Data Loaders (HDLs), and BPM workflows.

- Integrations &

- Delivery:

Solid background in business process analysis, requirement definition, solution design, and troubleshooting data file transfers and integrations.

Qualifications &

- Attributes

- Education:

Bachelor’s degree (or High School Diploma/GED + 4 years of relevant experience).

- Experience:

Minimum

5 years of HR Technology support experience, including service delivery leadership and vendor management.

- Core Competencies:

Collaborative problem-solver with strong organizational, project management, and data-driven analytical skills.

- Communication:

Excellent ability to explain technical concepts clearly to non-technical business partners and cross-functional leadership.

Work Environment &

- Schedule

- Setting:

Standard office environment.

- Schedule:

Core business hours with occasional flexibility required for emergencies or evening syncs with offshore team members.

📌 Analyst III, Application Support (Gurugram)
🏢 hashroot
📍 Gurugram