Support the development, testing, and deployment of AI/ML and Generative AI solutions for incident recommendation, resolution suggestions, and root cause categorization. Assist in data preparation, prompt engineering, AI model validation, and integration with ITSM and knowledge management platforms.
Key Responsibilities
Prepare and analyze incident, RCA, and knowledge base data.
Support development of AI-powered recommendation and categorization features.
Assist with prompt engineering and AI model testing.
Validate AI outputs and recommendation accuracy.
Support integration with ServiceNow and enterprise data sources.
Document technical solutions and testing results.
Key Skills Required
Python
SQL
Generative AI & Prompt Engineering
Azure OpenAI (preferred)
Machine Learning Fundamentals
REST APIs
Data Analysis & Testing
Basic understanding of ITSM/Incident Management
Experience
2-5 years in AI/ML, Data Engineering, Analytics, or Software Development projects.
AI/ ML Mid
Support development, testing, prompt engineering, and AI model validation activities.
Key Skills
repare incident and knowledge datasets
Configure embeddings and vector search
Build prompts and test scenarios
Validate recommendation quality
Support AI model deployment
Valuable Understanding of : Python
Azure AI Services
Prompt Engineering
Data Preparation
REST APIs
AI Testing
4 years
AI/ ml SNR
Lead design and development of GenAI and ML solutions for incident recommendation, resolution prediction, similarity matching, and root-cause categorization. Define AI architecture and model strategy Design RAG-based recommendation engine Develop incident similarity algorithms Implement root-cause classification models Define feedback learning framework Integrate AI with ServiceNow and observability tools Key Skills: Mentor junior AI engineers Azure OpenAI Machine Learning Generative AI RAG Architecture LangChain / Semantic Kernel Python Vector Databases ServiceNow Integration
📌 AI/ML Engineer (Jr,Mid,Senior) (India)
🏢 TCS_India
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.