AGM/GM Quality- US Process (Pune)

AGM/GM Quality- US Process (Pune)

24 Sep
|
Crescare Solutions
|
Pune

24 Sep

Crescare Solutions

Pune

**AGM/GM – Quality US process

We are hiring for an Assistant General Manager (AGM) – Quality role

Location- Pune, Kharadi** ? Experience: 15+ years in International BPO/BPM, with 5+ years in Senior Quality Management-US experience mandatory

? Domain: US Voice Operations

? Key Exposure: Quality Management, QA Governance, Quality Frameworks, Audits, Calibration, COPC & Compliance

? Leadership: Experience managing large Quality teams and mentoring Senior Managers/TLs

? Performance: Robust exposure to CSAT, NPS, Quality Scores, SLA/KPI & Customer Experience

? Continuous Improvement: Lean / Six Sigma / Process Improvement experience preferred

? Skills: Excellent communication, client management & stakeholder management

? Shift: US Night Shifts mandatory

? Location: Pune (Kharadi) – On-site

? CTC: ₹18+ LPA

? Joining: Immediate / Early Joiners preferred

Looking forward to suitable profiles.

📌 AGM/GM Quality- US Process (Pune)
🏢 Crescare Solutions
📍 Pune

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