Candidate Expectations & Responsibilities : Candidate must have minimum17-20 years of experience in FAO operations , PTP, OTC, RTR along with FP&A.Led; Large delivery teams of200-300+ FTEs, for key global accounts in finance operations across all towers.

Preferable Qualification:

Accounting & Finance CA, B.Com/ M.Com, ICWA, MBA

Driving operations,understanding customer transformation and digitization needs, executing highimpact transformation projects as a part of delivery etc.

Key Roles &Responsibilities;:

- Overseeing the daily businessand administrative operations and improving operating procedures for optimal efficiency
- Assessing and enhancing the efficiency of internal and external operational processes
- Leading and motivating staffto achieve organizational objectives
- Overseeing the recruitment process to attract the best candidates and reduce employee turnover
- Mentoring and inspiring employees to key into the vision of management
- Establishing policies thatimprove and promote account vision and culture
- Evaluating company performance and recommend strategies to improve results
- Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies
- Provide strategic direction for delivery excellence, operating model maturity, SLA/KPI achievement,productivity improvement, and standardization across accounts, geographies, andservice lines
- Manage large teams througheffective people leadership, performance management, succession planning,recruitment, capability building, engagement, and appraisal governance
- Drive process re-engineering,transitions, migrations, automation, continuous improvement, and transformation initiatives to enhance efficiency, control, scalability, and customerexperience
- Partner with clients, senior leadership, internal stakeholders, delivery teams, technology teams, andsupport functions for governance reviews, escalations, audits, contractchanges, and business growth opportunities




- Champion digital enablementby leveraging ERP platforms, workflow tools, analytics, dashboards, automation solutions, and business intelligence capabilities such as SAP, Oracle, HFM,BPC, Blackline, Azure, Power BI, and Alteryx
- Deep understanding of financeshared services, BPO delivery models, global service delivery, service management, and cross-functional operating environments
- Strong exposure to ERP platforms and enabling technologies, including SAP ECC/S4HANA, Oracle, HFM,BPC, Blackline, Azure, Power BI, Alteryx, workflow tools, and reporting automation solutions
- Excellent leadership and communication skills, including executive stakeholder management, client engagement, presentation, negotiation, conflict resolution, articulation, and multitasking
- Proven ability to manage client-facing operations, governance forums, KPI reviews, audit readiness,service reviews, business continuity, contractual commitments, and commercial discussions
- Strong experience in program management, transitions, transformation roadmaps, change management, process stabilization, and large-scale operational improvement initiatives
- Proven experience in asenior executive roleIn-depth understanding of theindustry and the workings of different departments of a company, includingfinance, recruitment and human resources
- Excellent leadership andorganizational skills
- Knowledge of accounting,financial analysis and data analysis
- Outstanding written and oralcommunication skills
- Strategic planning andbusiness development
- Must be flexible with shiftsas per requirement of client

Leadership &Behavioural; Skills:

- Executive presence and strongcommunication skills
- Ability to influence seniorstakeholders and manage ambiguity
- Solid decision-making andproblem-solving capabilityHigh emotional intelligenceand conflict management skills Delivery & Commercial

Skills: Program and portfolio management ,Financial acumen and P&Lmanagement;, Contract interpretation and commercial awareness,Data-driven performance management

📌 AGM/AVP - F&A Customer Leader (Mumbai)
🏢 Golden Opportunities
📍 Mumbai