Job Title : ServiceNow Senior Implementation Lead - FSM/CSM

Total Experience : 5 - 10 years

Responsibilities :

- Work on ServiceNow-based projects.
- Design and implement complex solutions to meet customer requirements.
- Configure and implement custom applications/modules.
- Align closely with peers to ensure delivery on time, on budget, on scope.
- Support teams working in other domains to satisfy integration needs.
- Enable junior technical staff by providing designs, code reviews, best practices, solution advice etc.

Requirements :

- Solid understanding of ServiceNow platform architecture, applications and modules.
- Hands on Experience with Field Service Management Implementations and Mobile Agent App Customization.
- Minimum of 3 years of ServiceNow implementation experience in complex environments (CSM/FSM).
- Minimum of 5+ years of technology experience, including development, implementation,



and maintenance of large-scale systems.
- Proficient in all phases of the Application Development lifecycle with experience in an agile environment.
- Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.
- Ability to work independently and manage multiple task assignments.
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.
- Eagerness to mentor junior staff.
- ServiceNow certifications are preferred.
- Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.

Qualifications :

- B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)
- MCA/M.Tech (Computer Science)

📌 Advent Global Solutions - Senior Implementation Lead - ServiceNow FSM/CSM (India)
🏢 ADVENT GLOBAL SOLUTIONS
📍 India