Job Title:

Accounts Executive (AR)

Reports To:

Asst. Operations Manager/Operations Manager

Position Mission:

This role would be responsible for managing and improving the companys accounts receivable by ensuring timely debt collection, resolving disputes, maintaining solid customer relationships, and enhancing credit control processes. The role is critical in maintaining financial health and optimizing the cash flow for Decimal Division’s offshore accounting services.

Responsibilities:

Debt Collection

- Monitor and manage outstanding customer accounts to ensure timely payments.
- Follow up with customers regarding overdue invoices and negotiate repayment plans.
- Reduce accounts receivable aging by implementing effective collection strategies.
- Maintain accurate records of customer interactions, payment commitments, and collection efforts.

Dispute Resolution

- Investigate and resolve payment disputes and discrepancies in a timely manner.
- Collaborate with internal teams (e.g., finance, sales, and customer service) to address customer concerns.
- Ensure all resolutions align with company policies and contractual agreements.

Customer Relationship Management

- Build and nurture positive relationships with customers to ensure smooth transactions.
- Provide timely and professional communication to address payment-related concerns.
- Offer guidance on payment terms and credit policies to customers.

Process Improvement Initiatives

- Identify inefficiencies in the credit control process and suggest improvements.
- Implement automation or system enhancements to improve collection effectiveness.
- Provide insights and reports on debt collection performance and suggest data-driven strategies.

Essential Functions:

- Manage and optimize debt collection processes to improve cash flow.
- Resolve payment disputes efficiently while maintaining customer relationships.
- Foster strong relationships with customers through proactive communication.
- Identify and implement process improvements in credit control.





Qualifications, Experience & Required Skills

- Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
- 1+ years of experience in credit control, accounts receivable, or financial operations.
- Experience in offshore accounting services is an advantage.
- Strong knowledge of debt collection procedures and credit risk assessment.
- Excellent negotiation and conflict-resolution skills.
- Proficiency in accounting software and ERP systems.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to work independently while collaborating with cross-functional teams.

Work Totality Disclaimer: This should not be construed to imply that these requirements are the only duties, responsibilities, and qualifications for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required. In addition, incumbents in this position may be required to perform all or some of the following duties and responsibilities with varying levels of concentration based on the incumbent’s skill level and the department’s needs.

The primary functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is frequently required to sit and talk or hear and work on the computer/typing etc. In addition, the employee is occasionally required to stand and walk within the office premises for work-related coordination.

Other Information:

- Job Location: Ahmedabad (Gujarat)
- Job Timings: As per the geography (UK, US and APAC)
- Holidays: Based on geography
- Work mode option:
- Working from IMS Office

📌 Accounts Receivable Executive - UK & US Shift (Ahmedabad)
🏢 Interactive Manpower Solutions
📍 Ahmedabad