Account Manager

Company: Hawk MarTech

Location: Gurugram Sector 74A, Haryana

Experience: 5 to 7Years

Employment Type: Full-Time

Work Mode: 5 Days Work From Office

About the Role

Hawk MarTech is looking for an experienced and driven Account Manager to lead key client relationships, drive account growth, and oversee the successful delivery of integrated digital marketing and Martech solutions.

The ideal candidate will be a strong client relationship manager and strategic thinker who can understand business challenges, identify growth opportunities, build long-term partnerships, and work closely with internal teams to deliver measurable business outcomes.

This is a senior role requiring strong ownership, commercial acumen, leadership skills, and the ability to work directly with founders, CXOs, marketing heads, and senior stakeholders.

Key Responsibilities

1. Client Relationship & Account Management

- Own and manage relationships with key clients and senior stakeholders.
- Act as the primary strategic point of contact for assigned accounts.
- Build strong, long-term relationships with founders, CMOs, marketing heads, and business leaders.
- Understand client business objectives, challenges, priorities, and growth plans.
- Conduct regular business reviews and proactively identify opportunities to improve client performance.
- Handle escalations effectively and ensure high levels of client satisfaction and retention.

2. Strategy & Business Consulting

- Translate client business objectives into clear digital marketing and growth strategies.
- Provide strategic recommendations across performance marketing, SEO, social media, e-commerce, marketplaces, content, creative, and other relevant digital channels.
- Understand campaign performance and connect marketing metrics with business outcomes.
- Challenge briefs when required and proactively bring new ideas, opportunities, and solutions to clients.
- Stay updated with digital marketing, Martech, e-commerce, consumer behaviour, and industry trends.

3. Account Growth & Revenue

- Identify opportunities for upselling, cross-selling, and account expansion.
- Develop account growth plans and contribute to revenue targets.




- Identify additional business opportunities within existing accounts.
- Participate in pitches, proposals, presentations, and commercial discussions.
- Work closely with leadership and business development teams to convert opportunities into revenue.
- Maintain strong understanding of account profitability, commercials, scope, and deliverables.

4. Campaign & Delivery Oversight

- Work closely with internal teams including Performance Marketing, SEO, Social Media, Creative, Content, E-commerce, and Analytics.
- Ensure campaigns and projects are delivered on time, within scope, and as per agreed objectives.
- Review campaign strategies, performance reports, presentations, and recommendations before sharing with clients.
- Ensure internal teams have clear briefs, priorities, timelines, and client expectations.
- Monitor overall account health and proactively address delivery risks.

5. Performance & Analytics

- Review campaign and business performance across relevant digital channels.
- Understand key metrics such as ROAS, ROI, CAC, CPL, CPA, CTR, conversion rate, revenue, retention, and customer acquisition.
- Use data and insights to identify problems, opportunities, and areas for optimisation.
- Convert complex performance data into clear business recommendations for senior clients.

6. Team Leadership

- Lead and mentor Account Managers, Account Executives, and other team members.
- Set transparent expectations, priorities, and accountability across accounts.
- Conduct regular reviews with account teams and ensure timely execution.
- Build a high-performing, client-centric account management team.
- Collaborate with functional heads to resolve delivery and resource-related challenges.

7. Internal Collaboration

- Coordinate with senior leadership and cross-functional teams to ensure account objectives are aligned with business goals.




- Facilitate effective communication between clients and internal teams.
- Ensure client feedback is clearly communicated and implemented.
- Contribute to improving account management processes, reporting, and client experience.

What We're Looking For

- 6 years of experience in Account Management, Client Servicing, Digital Marketing, Advertising, Martech, or an Agency environment.
- Robust experience managing multiple large/high-value accounts.
- Proven experience in client retention, account growth, upselling, and cross-selling.
- Strong understanding of digital marketing and performance marketing ecosystems.
- Experience working with senior stakeholders such as Founders, CXOs, CMOs, and Marketing Heads.
- Strong business and commercial understanding.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a quick-paced agency setting.
- Experience leading and mentoring account management teams.
- Strong ownership mindset with a focus on client success and business outcomes.

Preferred Background

Candidates from Digital Marketing Agencies, Advertising Agencies, Martech Companies, E-commerce Companies, or Growth Marketing environments will be preferred.

Experience managing accounts across D2C, E-commerce, Consumer Brands, Retail, or Marketplace businesses will be an added advantage.

Key Success Metrics The success of this role will be measured through:

- Client retention and satisfaction
- Account revenue growth
- Upselling and cross-selling
- Account profitability
- Campaign/business performance
- Successful project delivery
- Client relationship strength
- Team performance and development

Why Join Hawk MarTech?

- Work directly with leading brands and senior business stakeholders.
- Opportunity to work across multiple digital marketing and Martech functions.
- High ownership and visibility in a growing organisation.
- Opportunity to influence client strategy and business growth.
- Collaborative and fast-paced work environment.

Pay: ₹90,000.00 - ₹100,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Account Manager (Gurugram)
🏢 Hawk Ecommerce
📍 Gurugram