We are looking for an Account Manager to join our team and manage customer relationships across the complete account lifecycle.
Key Responsibilities
- Manage customer accounts and build strong, long-term relationships.
- Drive customer retention and account expansion .
- Understand customer requirements and proactively address concerns.
- Handle customer escalations, issues, and coordinate with internal teams for resolution.
- Conduct customer training and increase product adoption.
- Support customers with troubleshooting and product-related queries .
- Coordinate on integrations or related issues, including PMS, channel managers, payment gateways, and back-office/accounting systems .
- Identify opportunities for upselling/cross-selling based on customer requirements.
- Work closely with Support, Product, Implementation, Sales,
and Technology teams to ensure customer success.
What We’re Looking For
- Experience in hospitality technology / hotel operations / PMS .
- Hands-on knowledge of PMS and related hotel technology integrations .
- Understanding of hotel processes, workflows, and operational requirements.
- Experience in customer account management, retention, renewals, or customer success .
- Valuable troubleshooting and problem-solving skills.
- Strong communication, relationship-building, and stakeholder-management skills.
- Ability to understand technical/integration-related issues and coordinate with technical teams.
- Customer-focused approach with strong ownership and follow-through.