Job Title: Account Manager / Client CoordinatorLocation: Phase 8B, Mohali

Work Mode: Work From Office

Office Timing: 6:30 AM – 3:30 PM

Experience: Minimum 1 Year

About the RoleWe are looking for an Account Manager / Client Coordinator who will be responsible for managing client relationships, coordinating with internal teams, handling client communication, and ensuring smooth execution of ongoing projects.

The ideal candidate should have strong communication and relationship-management skills, experience interacting with overseas clients, and the ability to confidently handle client meetings, escalations, complaints, and difficult conversations.

Key Responsibilities

- Manage and maintain strong relationships with existing clients.
- Act as the primary point of contact for assigned clients.
- Conduct and coordinate regular client meetings and follow-ups.
- Manage day-to-day communication with clients through email, calls, and online meetings.
- Understand client requirements and communicate them clearly to the internal team.
- Coordinate with different departments to ensure timely completion of client requirements and deliverables.
- Track project/client requirements, updates, feedback, and pending actions.
- Follow up with internal teams and clients to ensure smooth workflow and timely communication.




- Handle client complaints, escalations, and difficult conversations professionally.
- Identify client concerns and coordinate with relevant teams to resolve issues.
- Maintain proper records of client communication, requirements, feedback, and discussions.
- Provide regular updates to clients regarding project progress and deliverables.
- Support client retention and build long-term professional relationships.
- Escalate critical issues to management when required.

Requirements
- Minimum 1 year of experience in Client Management, Account Management, Client Coordination, or a similar role.
- Experience working with overseas clients is preferred, particularly clients from Australia, UK, USA, or Canada.
- Proven experience conducting client meetings.
- Strong experience managing professional email communication with clients.
- Experience handling client escalations, complaints, and difficult conversations.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good coordination and follow-up abilities.
- Ability to manage multiple clients/tasks and meet deadlines.
- Skilled and confident approach when communicating with clients.

📌 Account Manager / Client coordinator (India)
🏢 Blue Mile Digital
📍 India