Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Senior Associate

& Summary The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further.

With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Proposal Intake Coordinator - Senior Associate, you will play a pivotal role in driving revenue growth and enhancing brand visibility within our Internal Firm Services practice. Your focus will be on developing and executing strategic sales and marketing initiatives that capture recent business opportunities and promote the firm's services. You will utilize market research, digital marketing, creative campaigns, and effective sales strategies to engage clients and achieve organizational targets.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality service while embracing ambiguity. This role requires you to respond effectively to diverse perspectives and use critical thinking to break down complex concepts.

In this role at PwC Acceleration Center India, you will focus on building and maintaining strong relationships with clients, confirming their needs are met and providing exceptional service. Your work will involve understanding client goals, managing accounts, and utilizing effective strategies to build trust and loyalty, playing a crucial role in driving business growth and maintaining a positive reputation for the organization.

Responsibilities

-Serve as an independent contributor, liaising directly with the Account Manager, Lead Client Partner and account teams, taking end-to-end ownership of all activities for the accounts/ sector/industry they are aligned to.

-Build and maintain strong client and stakeholder relationships that support account growth, client experience,



and brand visibility.

-Act as a key liaison between offshore and onshore teams to align client priorities, account strategies and delivery expectations.

-Partner with Account Managers and cross-functional teams to develop and execute strategic sales, account management and marketing initiatives.

-Support Account Manager and LCP on account planning by conducting market research and analysis, pipeline and past sales analysis, tracking pursuits, and contributing to account strategy development.

-Deliver and update accurate Salesforce reports, dashboards and account meeting materials, providing clear visibility into pipeline status, financials, client activities and follow-up actions.

-Leverage firm available tools and public available information to establish and maintain relationship maps and Salesforce contact records.

-Manage consistent account governance rhythms, including meeting coordination, agenda and material preparation, decision tracking, action monitoring, and accountability across multi-stakeholder portfolios.

-Assist onshore Account Managers with daily account operations like pipeline management, account information management, SOW/PO tracking, engagement onboarding as needed.

-Track and analyze account pipeline and sales & revenue information to focus on account sales growth to build revenue to the firm.

-Maintain an awareness of the firm’s Marketing plans, and support the targeting of marketing activities that are relevant to your accounts

-Lead a team of associates for account management deliverables, drive innovation in account management, and act as a coach to develop talent in the firm

-Be a champion of the firm’s standard business development methodology (Pursuit) and the use of sales best practices within your assigned clients

-Be an advocate and trainer for Salesforce, promoting its effective use, and support practice staff with advice and assistance on best practices

-Navigate ambiguity and increasingly complex situations while delivering high-quality,



timely outcomes and supporting broader team objectives.

-Lead by example in fostering a collaborative team culture through knowledge sharing, coaching junior colleagues, and consistently demonstrating professional integrity in a fast-pace and evolving environment.

What You Must Have

- Full time graduate or the equivalent degree
- At least 5 years of experience
- Oral and written proficiency in English required

What Sets You Apart --Bachelor's degree or equivalent qualifications.

-At least 5years of relevant experience in sales support, marketing, account management, client engagement or a related role; relevant PwC or professional services firm experience may also be considered.

-Demonstrated experience supporting client accounts, stakeholder relationships, sales operations, or business development activities.

-Proficiency in Salesforce CRM and Microsoft Office, particularly Excel, PowerPoint, Teams, SharePoint, and Copilot.

-Familiarity with reporting, data visualization, and AI-enabled productivity platforms.

-Hands-on experience of Power BI and automation tools like Copilot Studio and Power Automate

-Effective project management and organizational skills with a high level of attention to detail.

-Strong oral and written communication skills in English (Professional Level).

-Ability to independently organize multiple priorities, coordinate across North American time zones, and work effectively with onshore and offshore stakeholders.

-Sound judgment, attention to detail and a consistent commitment to quality, confidentiality and professional standards.

-Academic background in Analytics, Business Administration or Management, Business Communications, Design, Marketing, Organizational Management or related discipline.

-Strong client management and stakeholder engagement capabilities, with an ability to build trust across diverse teams.

-Experience in using CRM technology to improve account management operations and data-driven insights to provide account visibility to support account growth.

-Working knowledge of financial analysis, account planning, pipeline management, forecasting, and account operations.

Shift time : 6:30 PM to 3:30 AM (candidate should be flexible based on business requirements).

Travel Requirements

Not Specified

Job Posting End Date

📌 Account Management - Senior Associate (Kolkata)
🏢 PwC
📍 Kolkata