Academic Counselor & Telecaller

We are looking for a result-oriented Academic Counselor & Telecaller to handle student inquiries, telecalling, academic counseling, lead follow-up, admissions, and student support for our online and digital learning programs.

The candidate will be responsible for contacting prospective students and parents, understanding their academic and career requirements, explaining suitable programs, following up with leads, addressing queries, and converting qualified leads into enrollments.

The ideal candidate should have strong telecalling, communication, counseling, follow-up, lead conversion, and customer relationship skills, along with the ability to communicate effectively in multiple local languages.

Key Responsibilities1. Telecalling & Lead Follow-Up

- Make outbound calls to prospective students and parents from assigned leads.
- Handle inbound calls and inquiries regarding courses and programs.
- Contact leads promptly and maintain regular follow-ups.
- Explain course details, eligibility, duration, fees, learning methodology, and admission process.
- Maintain a structured calling and follow-up schedule.
- Reconnect with interested, pending, and previously inactive leads.
- Handle a high volume of calls while maintaining skilled communication.
- Maintain accurate call records and lead status in the CRM.

1. Academic Counseling

- Understand students' academic background, interests, career goals, and learning requirements.
- Counsel students and parents regarding suitable courses and programs.




- Recommend appropriate programs based on student requirements and eligibility.
- Explain curriculum, course structure, assessments, classes, certification, and learning outcomes.
- Provide accurate information about programs and admission procedures.
- Escalate specialized academic questions to the academic team when required.

1. Lead Conversion & Admissions

- Convert qualified inquiries into applications and enrollments.
- Follow up with students who have shown interest but have not completed admission.
- Understand and address student/parent concerns professionally.
- Guide students through the complete admission process.
- Assist with application forms, document submission, fee payment, and enrollment formalities.
- Coordinate with admissions and finance teams to complete pending enrollments.
- Achieve assigned daily, weekly, and monthly enrollment targets.

1. Student & Parent Communication

- Maintain regular communication with students and parents throughout the admission process.
- Communicate through calls, WhatsApp, email, and other approved channels.
- Explain programs clearly and answer student/parent queries.
- Build professional relationships with prospective and enrolled students.




- Handle concerns politely and escalate issues when necessary.

1. Multilingual Communication

The candidate must be able to communicate effectively with students and parents in the following languages:

- English
- Hindi
- Kannada
- Marathi
- Ability to switch between English and local languages based on the student's or parent's preference.
- Ability to explain academic programs, fees, admission procedures, and course-related information clearly in local languages.
- Strong spoken communication in at least Kannada, Marathi, Hindi, and English is preferred.
- Candidates who can communicate confidently in all four languages will be given preference.

1. Follow-Up Management

- Maintain systematic follow-ups based on each lead's stage and interest level.
- Schedule callbacks and counseling sessions.
- Track pending decisions, applications, payments, and documentation.
- Ensure that no qualified lead is missed due to delayed or incomplete follow-up.
- Maintain detailed notes of conversations and next actions in the CRM.

1. Student Onboarding & Support

- Assist newly enrolled students with the onboarding process.
- Explain LMS/platform access, class schedules, course resources, assessments, and support channels.
- Ensure students understand the next steps after enrollment.
- Coordinate with academic and student-support teams when assistance is required.
- Maintain communication with students who require additional support.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Academic Counselor (Belagavi)
🏢 SB Infotech
📍 Belagavi