Hello All,

Greetings from ZettaMine!!!

Role: MFT Production Support Manager

Experience: 8 - 12 Years

Location: Bengaluru, PAN INDIA

Notice Period: Immediate Joiners

Mandatory Skills : Change management, Major incident management, Service Management Consulting- SIAM, ITSM, Non-ITSM, ServiceNow ITSM

Hiring for one of the Big 4's Clients

We are looking for Immediate to 15 Days Joiners only

Description

Lead production support team, drive process improvements, and ensure alignment with organizational objectives. Manage high-performing teams, conduct root cause analysis, and define processes to prevent recurring issues. Solid knowledge of ITSM Incident, Problem, Change processes and tools.

Responsibilities

- Conduct root cause analysis for major incidents
- Define processes to prevent recurring issues
- Drive process improvements and innovation
- Lead high-performing teams
- Manage people performance

Requirements

- 12 years of experience in production support
- 5 years of experience in leading production support team
- Certified ITIL Foundation or higher

Interested candidates share your updated CV to [email protected] or WhatsApp to (phone hidden). Thanks& Regards,

Praneeth

📌 [9OJE] MFT Production Support Manager (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru