Description

- We are looking for a proactive and detail-oriented Technical Support Engineer with strong expertise in the Eightfold AI platform. The ideal candidate should have hands-on experience across Eightfold modules including Talent Acquisition, Talent Management, and Talent Design, along with strong technical troubleshooting and integration capabilities.
- This role requires someone who can independently manage issues, collaborate with cross-functional teams, and provide high-quality technical support to internal and external stakeholders.

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- Provide end-to-end technical support for the Eightfold AI platform and related integrations.

- Troubleshoot and resolve issues across Eightfold modules including:

- Analyze application logs, API responses, and system behavior to identify root causes of issues.
- Work with SQL queries to validate data, troubleshoot discrepancies, and support reporting requirements.
- Handle API integrations, payload validations, and JSON data troubleshooting.
- Collaborate with internal teams, customers, and third-party vendors to resolve technical issues efficiently.
- Monitor ticket queues, prioritize incidents, and ensure SLA adherence.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Support system configuration, testing, and deployment activities when required.
- Independently own and drive technical issues through resolution with minimal supervision.

[hr align="center" size="1" width="100%"] Required Skills and Experience

- Hands-on experience with Eightfold AI and its modules:
- Talent Acquisition
- Talent Management




- Talent Design
- Strong knowledge of:
- SQL
- JSON
- REST APIs
- API troubleshooting and integrations
- Experience working in a Technical Support Engineer, Application Support, or Production Support role.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple priorities effectively.
- Self-starter mindset with robust ownership and accountability

[hr align="center" size="1" width="100%"] Nice to Have Skills and Experience

- Experience with HR Tech or Talent Intelligence platforms.

- Familiarity with ticketing and monitoring tools.
- Understanding of SaaS application architecture.

Experience supporting enterprise-level customers or global teams.

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 578746
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Santanu Kumar Dehury
- Relevant Experience : 5 Years
- Mandatory skills : Experience with Eightfold AI (Talent Acquisition, Talent Management & Talent Design), SQL, JSON, REST APIs, and technical/application support.
- Desired skills : Experience with HR Tech/SaaS platforms, ticketing & monitoring tools, and supporting enterprise-level or global customers.
- Domain (Industry) : Manufacturing
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 5 years
- BGC Details : Any
- BGC Vendor : Any
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9 AM to 6 PM
- Shift Timings : General

📌 578746 -SAP Eightfold - Offshore (India)
🏢 Trigent Software
📍 India