Description

- Provide operational support for Testing Tools, QEP, and AI platforms, ensuring service availability and stability.

- Monitor platform health, system performance, and service dashboards, proactively identifying and addressing issues.

- Investigate, troubleshoot, and resolve incidents, service requests, and operational issues within agreed SLAs.

- Participate in major incident management activities, including diagnosis, restoration, stakeholder communication, and post-incident reviews.

- Perform root cause analysis and implement corrective and preventative actions to minimize recurring incidents.

- Manage and track incidents, problems, service requests, and tasks through Jira and ITSM tools such as ServiceNow.

- Support platform upgrades, patching, configuration changes, deployments, and release activities.

- Collaborate with development, infrastructure, cloud, security, and vendor teams to resolve technical issues and improve service reliability.

- Support onboarding of current applications, tools, and users onto supported platforms.

- Maintain operational documentation, knowledge articles, support procedures, and technical runbooks.

- Monitor capacity, utilization, and performance trends and recommend improvements where required.

- Identify opportunities for automation, process improvements, and operational efficiencies.

- Provide regular updates on ticket status, risks, issues, and service performance to the Run Owner and stakeholders.

Enable Skills-Based Hiring

No

ECMS REQ IDAdditional Details

- ECMS REQ ID : 574503
- Project Location 1 : TELANGANA | HYDERABAD
- Project Location 2 : MAH | PUNE
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : NA
- Relevant Experience : 8-10
- Mandatory skills :




- Understanding of DevOps principles and CI/CD tools (Jenkins, Azure DevOps, GitHub Actions, Bamboo, etc.).
- Experience with Jira and Agile ways of working.
- Knowledge of Incident, Problem, and Change Management processes (SNOW).
- Troubleshooting, Service monitoring, knowledge management, risk identification and escalaltion management.
- Exposure to Testing Tools, Quality Engineering platforms, or automation is added advantage.
- Understanding of cloud technologies, APIs, integrations, and automation concepts.
- Experience with monitoring and observability tools.
- Ability to prioritize and manage multiple tasks simultaneously.
- Team-oriented mindset with a focus on service excellence and continuous improvement.
- Desired skills :
- Understanding of DevOps principles and CI/CD tools (Jenkins, Azure DevOps, GitHub Actions, Bamboo, etc.).
- Experience with Jira and Agile ways of working.
- Knowledge of Incident, Problem, and Change Management processes (SNOW).
- Troubleshooting, Service monitoring, knowledge management, risk identification and escalaltion management.
- Exposure to Testing Tools, Quality Engineering platforms, or automation is added advantage.
- Understanding of cloud technologies, APIs, integrations, and automation concepts.
- Experience with monitoring and observability tools.
- Ability to prioritize and manage multiple tasks simultaneously.
- Team-oriented mindset with a focus on service excellence and continuous improvement.
- Domain (Industry) : Banking
- BGC (Before onboarding / After onboarding) : PreOB
- Total Experience (Ex. 5-7 Years) : 8-10
- BGC Details : pre bgv
- BGC Vendor : nascom
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9-6
- Shift Timings : General

📌 574503- DevOps principles and CI/CD tools (Jenkins, Azure DevOps, GitHub Actions, Bamboo, etc.) (Hyderabad)
🏢 Trigent Software
📍 Hyderabad