Area of expertise – Deep understanding of all or some of these ServiceNow modules - ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), Integration hub with hands on experience of working across multiple integrations. An exposure to Telecom domain is desirable.
Essential Skills –
Expertise in ServiceNow Field Service Management module with setting up work order / task process flows
Energetic Scheduling process flow
Route Optimization in-flight-adjustments process flows
Dispatcher Workspace process flow
Microsoft Teams integration process flow
Territory Planning process flow
CSM/FSM Configurable Workspace
Setting up Dispatcher Workspace
Inventory Integration
Reporting
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
Build ServiceNow Solutions that are adhering to the best practices
Good experience in Agile way of working (Scrum, User Story, Sprint model)
Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience.