Area of expertise – Deep understanding of all or some of these ServiceNow modules - ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), Integration hub with hands on experience of working across multiple integrations. An exposure to Telecom domain is desirable.
Essential Skills –
Expertise in ServiceNow Field Service Management module with setting up work order / task process flows
Agile Scheduling process flow
Route Optimization in-flight-adjustments process flows
Dispatcher Workspace process flow
Microsoft Teams integration process flow
Territory Planning process flow
CSM/FSM Configurable Workspace
Setting up Dispatcher Workspace
Inventory Integration
Reporting
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.