- Support the existing ITSM processes that are in place from the legacy system and will make recommendations on how to improve those processes in BMC Helix.
- Support the ITSM Team Leads in day-to-day tasks in quality assurance, delivering contract deliverables, and reporting.
- Facilitate requirements gathering sessions for process design and BMC Helix workflow supporting the process, specifically for Request, Incident, and Knowledge Management.
- Ensure the appropriate inputs/outputs are being produced across all processes and are captured in BMC Helix.
- Serve as liaison between process and technical operations teams to capture workflow requirements.
📌 521018, 521019- Helix Admin (India)
🏢 Infosys
📍 India
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