He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, adaptable, able to work independently, a team player. Should be willing to work extend hours whenever the process requires.
Skills
- Strong in-depth Manual Billing and Incentives knowledge.
- Excellent written and verbal communication skills
- To work on own initiative as well as part of a team
- Able to prioritize workloads
- Attention to detail
- Ability to work to deadlines
- Must be customer focused
- Knowledge of MS Office
Job Duties and Responsibilities
- Communicate with AFC Contacts, WWF team, Countries, FA teams and Account Executives
- Identify training areas and coordinate with the Supervisor for the necessary trainings
- To comply with UPS policies, Data security, and SOX compliance related policies
- Monitor workflow to plan work schedule as per the SLA requirement and the volume.
- Conduct Monthly Product Knowledge test for the entire team.
- Follow up with Countries to get the resolution.
- Ad hoc billing requests from Countries.
- Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.