Shift Timing: Night, 06:00PM - 03:00AM. (Note: Shift times are subject to change based on operational requirements, and flexibility in scheduling may be necessary.)
Overview
The FA Senior Admin Assistance in Invoice Control is a pivotal role involving in-depth research, analysis, processing invoicing, maintain SLA. This position is crucial Auditing, Releasing and ensuring adherence to UPS compliance guidelines. The FA Senior Admin Assistance will also play a key role in Third Party billing process.
Responsibilities
- Auditing releasing of SCS shipments on timely basis.
- Auditing Releasing Third country billing and sending invoices to customer.
- Evaluate shipments for completeness, accuracy and compliance as per customer contract.
- Ensure pricing proposals conform to corporate policy and Revenue Management guidelines.
- Interact with Solutions, Sales, and Operations to ensure shipments are billing correctly E2K Cargo-Wise
- Participate in root cause analysis for issues impacting invoice quality.
- Identify areas of opportunity for PR system enhancements that will improve efficiency within the process.
- Function as the primary point of contact with UPS internal/external department and provide end to end resolution onqueries.
- Maintain data for both Internal Audit and SOX audit purposes.
- Collaboration with other department to ensure effective resolution on customer queries.
- Any other duties assigned as according to business requirements.
Skills Set Required
- Must have effective and qualified communication skills to work with internal and external customers.
- Must be a team builder and collaborator who facilitates cooperation.
- Ability to work independently, with minimal supervision based on the needs of the process.
- Willingness to accept change and perform additional duties as assigned according to business requirements.
Prerequisites
- Strong time management and organizational skills.
- Fluency in English, both written and verbal.
- Excellent computer skills, particularly MS Office.
- Strong customer orientation.
- Ability to work independently, prioritize multiple tasks under deadlines and time constraints.
- Quality assurance with prominent level of accuracy and diligence.
- Prior Billing and Pricing experience is advantageous