The Opportunity

We are looking for a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives, drive technical excellence, and manage high-performing delivery teams. This role combines strategic oversight, architecture leadership, and people management to deliver scalable, high-quality solutions that enable business transformation.

Skills and attributes for success

- Solid leadership experience managing technical teams in Dynamics 365 and Power Platform delivery environments.
- Deep expertise in Microsoft Dynamics 365 CRM customization, extensibility, and solution architecture.
- Solid hands-on understanding of C#, JavaScript, HTML, CSS, and integration patterns (Azure and Power Platform).
- Proven experience delivering complex, enterprise-scale CRM implementations.
- Strong grasp of Agile delivery models, estimation, planning, and governance.
- Developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences.
- Integrations using Azure Functions, Azure Logic Apps, and Azure Service Bus
- Data Migration using SSIS (KingswaySoft) and Azure Data Factory




- Dynamics 365 Project Operations

The following skills and experiences are preferred and will be considered an advantage:

- Power Pages
- Canvas Apps and Model-Driven Apps (Code Apps)
- PCF (PowerApps Component Framework) Controls
- Copilot Studio
- Dynamics 365 Field Service
- Dynamics 365 Contact Center

Qualifications

- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Minimum of 7+ years of experience in Microsoft Dynamics 365 CRM development and implementation, with at least 1 year in a managerial or leadership role.
- Strong understanding of CRM data models, security, compliance, and enterprise integration patterns.
- Experience managing budgets, delivery risk, and resource planning for complex programs.
- Microsoft Dynamics 365 and/or Power Platform certifications are preferred.
- Demonstrated ability to build, lead, and retain high-performing technical teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Microsoft-CRM Technical-Manager (Noida)
🏢 EY
📍 Noida