Job Description

- Handle customer queries and provide effective resolutions through calls, email, or chat.
- Manage escalated customer concerns and ensure timely resolution.
- Provide accurate information regarding products, services, and account-related issues.
- Maintain high standards of customer service and communication.
- Coordinate with internal teams for complex issue resolution.
- Document customer interactions and update relevant systems accurately.
- Follow company policies, quality standards, and process guidelines.
- Meet productivity, quality, and customer satisfaction targets.

Preferred Candidate

- Excellent communication skills in English.
- Experience in international customer support is preferred.
- Ability to handle escalations and complex customer issues.
- Positive problem-solving and customer-handling skills.
- Comfortable working in rotational or night shifts, if required.

For More Details Contact HR Shashank{(phone hidden)/990280028}

📌 International Voice Process Executive (Bengaluru)
🏢 Wroots Global
📍 Bengaluru