- Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
- Process transactions, answer questions about products/services, and provide solutions to issues related to banking accounts.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-5 years of experience in an International BPO environment (UK Sales & Service).
- Solid customer handling skills with excellent communication abilities.
- Proficiency in international call center operations (US Voice Process) is required.
- Basic knowledge of UK sales processes would be an added advantage.
📌 Executive (Sahibzada Ajit Singh Nagar)
🏢 Pozitive Electricity And Gas
📍 Sahibzada Ajit Singh Nagar
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