StealthWatch is partnered with an innovative AI networking and observability start-up vendor that’s looking to hire an experienced Customer Success Engineer to join its growing post-sales team.
This is a customer-facing technical role where you’ll take ownership of customers after a successful Proof of Concept, working closely with the deployment team, production rollout and ongoing adoption. You’ll become a trusted technical advisor, helping enterprise customers maximise the value of the platform while identifying opportunities to expand into new use cases.
What you’ll be doing
- Lead customers from POC into production deployment.
- Deliver onboarding, implementation and technical guidance.
- Work closely with Sales, Solutions Engineering and Delivery teams.
- Build long-term technical relationships with enterprise customers.
- Support deployments, troubleshooting and platform optimisation.
- Travel to customer sites for key milestones and technical reviews.
What we’re looking for
- Solid networking background with technologies such as BGP, MPLS, SD-WAN, routing, switching and telemetry.
- 5+ years in a customer-facing technical role such as Resident Engineer, Customer Success Engineering or Solutions Delivery.
- Experience working with enterprise customers.
- Excellent communication skills and a passion for solving technical challenges.
If you have a networking background and enjoy working directly with customers to deliver successful outcomes, I’d love to hear from you.