Chance: Potential full-time role based on performance
About the Role
We are looking for a proactive and responsible Learning Operations Intern to support learner engagement and day-to-day activities within the Learning Team. The role will involve regularly connecting with learners, tracking their progress and supporting smooth program delivery.
Key Responsibilities
- Call learners regarding attendance, assignments, assessments and upcoming sessions
- Follow up with inactive or at-risk learners and encourage participation
- Understand learner concerns and coordinate with the relevant teams for resolution
- Maintain accurate calling, follow-up and learner-engagement trackers
- Support learner communication through calls, WhatsApp, email and LMS
- Assist with live-session coordination and faculty follow-ups
- Track attendance, submissions, assessments and learner feedback
- Support the Learning Team with reports and other operational activities
Skills Required
- Good verbal and written communication skills
- Comfortable speaking with learners over calls
- Basic knowledge of Excel or Google Sheets
- Strong coordination, follow-up and organisational skills
- Patient and empathetic approach toward learners
- Ability to manage multiple tasks and timelines
Fresh graduates who are interested in education, learner experience and operations are encouraged to apply.