WE’RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US)

A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi.

Position: Senior Associate – International Insurance Voice Process (L1)

Location: Kakkanad, Kochi

Work Mode: Work from Office

Market: US / International Insurance

Shift: US Rotational Night Shifts

Salary: ₹3 LPA – ₹5.5 LPA

Education: Graduation Mandatory

Joining: Immediate / Short-Notice Joiners Preferred

Key Responsibilities

- Handle international insurance voice interactions and benefits-related support activities.
- Review claim documents and supporting information to determine appropriate next steps.
- Coordinate with healthcare providers, customers, and other stakeholders.
- Manage follow-ups and resolve pending requests within defined timelines.
- Identify and resolve processing exceptions and operational issues.
- Escalate complex cases when required.
- Maintain accurate and compliant documentation for every interaction.
- Meet defined quality, productivity, accuracy, and SLA targets.
- Support multiple insurance products, workflows, and processes.
- Assist team members through knowledge sharing and process guidance.
- Contribute to process improvement and enhanced customer experience.

Mandatory Eligibility

- Graduation in any discipline.
- Relevant experience in US / International Insurance Voice Process is mandatory .
- Voice-process experience specifically within the Insurance domain is required.
- Excellent English communication skills (B2 level or above).
- Comfortable working in US rotational night shifts.
- Willing to work from office in Kakkanad,



Kochi.
- Immediate / short-notice joiners are preferred.

Candidates without relevant International Insurance Voice Process experience may not be considered.

Preferred Experience

Experience in any of the following areas will be an advantage:

- Insurance Claims Processing
- Benefits Administration
- Healthcare Insurance Operations
- Disability Claims
- Leave Administration
- Provider Outreach
- Claims Support
- Insurance Customer / Provider Service
- International Contact Center Operations
- Quality, Productivity and SLA Management

Key Skills

- Robust verbal communication and active listening
- Customer and provider handling
- Problem-solving and decision-making
- Documentation and case management
- Follow-up and workflow management
- Ability to independently handle complex or escalated insurance scenarios

Hiring Process

Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer

Compensation

₹3 LPA – ₹5.5 LPA

Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines and supporting documents.

How to Apply

Interested candidates can share their updated résumé via Email or WhatsApp along with the following details:

- Full Name
- Email Address
- Phone Number
- Current Employment Status
- Current Company
- Current Location
- Total Experience
- Relevant Insurance Voice Experience
- Current Salary
- Expected Salary
- Notice Period / Earliest Joining Date
- Willing to relocate to Kochi: Yes / No
- Comfortable with US Rotational Night Shifts: Yes / No

Recruiter: Dr. Jeena Jose C

Email:

WhatsApp / Call:

📌 Senior Associate - US Insurance Voice Process (Kochi)
🏢 Trinity SkillWorks Private
📍 Kochi