Description

Proposed designation : Senior Analyst – US T&C; WFS Ops (KGS)

Role: Individual Contributor (Voice + Non-Voice)

Reporting to Assistant Manager/ Manager

Geo to be supported : US

Shift : 2:30 PM to 10:30 PM

Work Mode: Hybrid

Responsibilities

Roles & Responsibilities

·Skills Data Governance & BAU Operations:oPerform weekly, bi-weekly, quarterly, and annual BAU processes for skills, certifications, role types, specialties, and known supply maintenance.oMaintain Advisory datapoints across systems including Certinia, SmartConnect, and ProFinda.oReview and decision ProFinda ontology merges; document decisions and deploy approved updates.oManage change requests for skills, skills frameworks, and certifications—including evaluating, documenting, recommending, and deploying decisions.oMaintain known supply labels based on requests and relevancy using defined methodologies and logs.oExecute periodic refresh cycles (annual) for skills frameworks (L2 offerings, DMT frameworks, priority platforms, role types, RM ring‑fence categories).o·Process Documentation & Continuous ImprovementoCreate detailed process documentation, QRGs, reference logs, and SharePoint‑hosted materials for Advisory skills maintenance.oDesign, refine, and document BAU workflows and long-term operating models for skills management.oCollaborate with Tech Teams on enhancements including the design of a "Skills Agent" to streamline deployment and maintenance of skills data.oConduct skills overlap analysis using data tools and generate consolidation recommendations for frameworks with high redundancy.

Roles & Responsibilities

·Skills Data Governance & BAU Operations:oPerform weekly, bi-weekly, quarterly, and annual BAU processes for skills, certifications, role types, specialties, and known supply maintenance.oMaintain Advisory datapoints across systems including Certinia, SmartConnect,



and ProFinda.oReview and decision ProFinda ontology merges; document decisions and deploy approved updates.oManage change requests for skills, skills frameworks, and certifications—including evaluating, documenting, recommending, and deploying decisions.oMaintain known supply labels based on requests and relevancy using defined methodologies and logs.oExecute periodic refresh cycles (annual) for skills frameworks (L2 offerings, DMT frameworks, priority platforms, role types, RM ring‑fence categories).o·Process Documentation & Continuous ImprovementoCreate detailed process documentation, QRGs, reference logs, and SharePoint‑hosted materials for Advisory skills maintenance.oDesign, refine, and document BAU workflows and long-term operating models for skills management.oCollaborate with Tech Teams on enhancements including the design of a "Skills Agent" to streamline deployment and maintenance of skills data.oConduct skills overlap analysis using data tools and generate consolidation recommendations for frameworks with high redundancy.

Qualifications
·Required Qualifications & ExperienceoMinimum of 5 years progressive experience in Resource Management / Skills Management for an international clientoExcellent oral & written communication skills, with the ability to provide explicit, concise, and empathetic responses.oComfortable creating structured documentation, process flows, QRGs, and trackersoData quality, data modeling, and dataset standardization experienceoExperience with SmartConnect / ProFinda or similar resource/staffing/skills platformsoStrong process orientation and attention to detailoAbility to work with AlteryxoStrong Excel skills (VLOOKUPs, Pivot Tables, advanced formulas; macros preferred)oStrong attention to detail and ability to work with evolving or emerging data points.oAbility to analyze large datasets for trends, anomalies, overlaps, and insights.oExperience managing master datasets and reference logs. ·Other informationoInterview process: 2-3 rounds of interviewoDoes the job role involve travelling: N/A

📌 Senior Analyst (Gurugram)
🏢 BSR
📍 Gurugram