Position Title: US Dispatch Executive

Department: Operations / Logistics

Job Location: Mohali phase 8A

Work Schedule: Monday to Friday, 06:30 PM – 04:30 AM IST (US Shift)

Reports To: Dispatch Manager / Operations Lead

- Position Overview

We are seeking a US Dispatch Executive with a minimum of 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries while maintaining strong client and vendor relationships.

- Key Responsibilities
- Coordinate and arrange daily dispatch operations for US routes.
- Assign loads to drivers and monitor their progress to ensure on-time pick-up and delivery.
- Maintain constant communication with drivers, carriers, and customers regarding shipment status.
- Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).
- Ensure accurate and timely entry of dispatch details into the system/CRM.
- Build and maintain strong working relationships with carriers, brokers, and clients.
- Track and report on key performance indicators (KPIs) such as on-time delivery, load utilization,



and driver compliance.
- Assist in resolving billing, documentation, and compliance-related issues when required.
- Required Qualifications &
- Experience
- Minimum 1 year of work experience in US dispatch/logistics/trucking industry (mandatory).
- Graduate in any discipline (preferred).
- Good knowledge of dispatch software, load boards, and CRM tools (DAT,Truckstop).
- Strong understanding of US geography, routes, time zones, and DOT/FMCSA regulations (preferred).
- Excellent English communication skills – verbal and written.
- Robust problem-solving ability and ability to work under pressure.
- Flexible to work in US night shift (06:30 PM – 04:30 AM IST).
- Key Skills
- Dispatch Management
- Load Planning &
- Scheduling
- Carrier/Driver Coordination
- Problem-Solving &
- Decision-Making
- Customer Service Orientation
- Attention to Detail
- Growth Path

This role provides career progression into Senior Dispatch Executive, Team Lead –

- Dispatch, or Operations Supervisor

roles within the logistics and transportation domain. Skills: dispatching,load,carriers,operations

📌 US Logistics Dispatch Executive (India)
🏢 Virtual Admins
📍 India