Job Title - Technology Operational Reporting & Insights Lead (Manager)

Years of experience -9-12 Years

Location -Bangalore

Shift timings -7 AM - 3 PM

Skills requirement: Power Bi, SQL, dashboard, DAX, reporting, insights, AI, data analytics,team management

Main Accountabilities

As a Technology Operational Reporting & Insights Lead in our Tech Hub team, your impact will be seen through the following accountabilities:

- Support the development and delivery of technology operational reporting, dashboards, insights, and governance materials across Tech Hub
- Build and refine operational reporting processes to improve accuracy, consistency, efficiency, and decision support
- Develop proof of concepts and automation solutions to streamline reporting, reduce manual effort, and improve operational effectiveness
- Use AI-enabled tools and approaches to improve data analysis, reporting quality, process efficiency, and insight generation
- Apply financial acumen to incorporate relevant financial metrics into operational performance reporting and management insights
- Support continuous improvement initiatives that simplify ways of working, reduce waste, and strengthen operational disciplines
- Support preparation of high-quality presentations, papers, and reporting packs for governance forums, Technology Leadership, and other stakeholders
- Partner with Finance, Technology teams, and business stakeholders to translate operational and financial data into clear insights and recommendations
- Ensure reporting outputs, automation artefacts, and performance insights are accurate, timely, well-controlled,



and aligned to leadership expectations

Critical Skills, Knowledge, and Experience

As a Technology Operational Reporting & Insights Lead you will have the following knowledge and skills:

•Experience in technology operational reporting, performance reporting, business operations, or governance support within a technology environment

•Ability to build, manage, and continuously improve reporting processes, dashboards, metrics, and insight packs

•Experience developing proof of concepts, automation opportunities, and process improvements that reduce manual effort and improve reporting quality

•Ability to utilise AI-enabled tools to support analysis, reporting, automation, process improvement, and insight generation

•Financial acumen, including the ability to incorporate financial metrics into operational performance reporting and management insights

•Strong analytical and problem-solving skills, with the ability to translate operational and financial data into transparent insights and recommendations

•Strong stakeholder management skills, including the ability to work with Technology teams, Finance, governance stakeholders, and business partners

•Ability to prepare clear, high-quality reporting packs, presentations,



and governance materials for management and leadership audiences

•High attention to detail, quality, accuracy, and consistency in reporting, analysis, and stakeholder communications

•An experienced technical expert who uses your specialised skills to provide advice, influence others, and help by directly contributing to solutions.

•Ability to solve complex work problems leveraging overarching guardrails, experience and strong judgement.

•Experience being a first level operational Team Leader with full responsibility for other team members (up to 10 people) to deliver results.

•Ability to consider direction and form annual prioritisation of work.

•Ability to be actively involved in large projects and/or leading medium scale projects.

Key Personal Attributes

- Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.
- Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. ·
- Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.
- Value Driven: Demonstrates a solid commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards.

📌 Technology Operational Reporting & Insights (Kolkata)
🏢 PwC Acceleration Center India
📍 Kolkata