Job SummaryAbout the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

- Handle inbound voice calls and provide professional technical support to global users.

- Troubleshoot issues related to
- IT Service Desk operations
- MS Office & Office 365
- VPN connectivity
- Basic Networking
- System & Browser Troubleshooting
- Software installation/uninstallation
- Antivirus support
- Printer setup & troubleshooting
- OneDrive & OneNote
- MFA (Multi-Factor Authentication)
- VDI (Virtual Desktop Infra)

- Log, track, and follow up on incidents until resolution.

- Ensure excellent customer experience on every call.

Required Experience & SkillsMandatory:

- Minimum 1 year experience in an International Voice Process (USA or UK)
- Minimum 1 year experience in International Voice Technical Support





Technical Skill Requirements (Mandatory):

- IT Service Desk knowledge
- MS Office & Office 365 troubleshooting
- VPN Support
- Basic Networking concepts
- Desktop/system troubleshooting
- Browser & software issue resolution
- Antivirus & printer troubleshooting
- Familiarity with OneDrive, OneNote
- Knowledge of MFA & VDI environments
- Ability to handle technical questionnaire during evaluation

Work Requirements

- Willingness to work 5 days a week from office
- No Work-from-Home option
- Comfortable working in US (Night) Shift
- Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

- Bangalore: Wells Fargo, Outer Ring Rd, near Recent Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103
- Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032

📌 Sr Administrator (Support & Operations) (India)
🏢 HCL Technologies
📍 India