Sr Administrator (Support &

• Operations) Bangalore, Karnataka

Job Summary

Role SummaryWe are seeking an experienced L3 SharePoint Administrator with deep expertise in SharePointOn-Premise and/or SharePoint Online, PowerShell automation, and advanced troubleshooting.The candidate will be responsible for managing, optimizing, and securing enterprise-levelSharePoint environments while providing escalated support for complex issues.Key ResponsibilitiesSharePoint Administration• Manage, configure, and support SharePoint On-Prem (2013/2016/2019) and/orSharePoint Online (M365) environments.

• Perform farm-level administration, including services configuration, patches, CUupdates, server health checks, and capacity planning.

• Manage Site Collections, Web Applications, Content Databases, and serviceapplications (Search, UPS, BCS, Workflow Manager, etc.).

• Execute and oversee SharePoint migrations (On-Prem Online, version upgrades,third-party tools like ShareGate/Metalogix).

• Configure and maintain permissions, governance policies, workflows, compliancesettings, and security controls.PowerShell Automation• Develop, maintain, and optimize PowerShell scripts for administration, reporting,monitoring, and automation tasks.

• Automate repetitive SharePoint/O365 tasks (site provisioning, user permission audits,backups, log parsing, etc.).

• Troubleshoot and debug PowerShell scripts and perform performance optimization.L3 Support &

• Operations• Provide tier-3 support for complex SharePoint issues escalated from L1/L2 teams.

• Perform root-cause analysis, resolve performance bottlenecks,



and handle advancedtroubleshooting across the platform.

• Manage integration with other enterprise tools (Teams, OneDrive, MS Graph API, AzureAD, Exchange, etc.).Security &

• Compliance • Ensure compliance with organizational and regulatory security standards.

• Implement and maintain backup and recovery strategies, including disaster recovery(DR) documentation.

• Perform auditing, monitoring, and reporting on site usage, permissions, and contentlifecycle.Collaboration &

• Documentation• Work closely with platform owners, developers, network and security teams.

• Maintain detailed SOPs, runbooks, architecture diagrams, governancedocumentation, and incident reports.

• Assist with training and guiding L1/L2 teams.Required Skills &

• QualificationsTechnical Skills• 6 years of hands-on SharePoint administration (On-Prem and/or Online).

• Strong proficiency in PowerShell and automation practices.

• Deep understanding of:o SharePoint architectureo Service applications (Search, UPA, BCS, MMS, etc.)o IIS, SQL Server basics (DB maintenance, logs, backups)o Claim-based authenticationo Azure AD, Conditional Access• Experience with M365 admin center, Exchange Online, Teams, and OneDrive is aplus.

• Familiarity with tools such as ShareGate, Metalogix, SPDocKit,



ULS Viewer.Soft Skills• Excellent problem-solving skills and analytical thinking.

• Strong communication and ability to manage stakeholders.

• Ability to work independently and handle high-severity incidents.Preferred Certifications• Microsoft 365 Certified: Teams Administrator / Messaging Administrator• Microsoft Certified: PowerShell or Automation Specialist (advantage)• ITIL Foundation (optional) Key Competencies• Expertise in large enterprise SharePoint environments• Strong ownership mindset• Ability to work in rapid-paced, mission-critical environments• Excellent troubleshooting and scripting capabilities

Key Responsibilities

To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.

- To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
- To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
- To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

Other Requirements

📌 Sr Administrator (Support & Operations) (Bengaluru)
🏢 HCLTech
📍 Bengaluru