: Senior Cisco Service Provider Network Engineer –

- IOS XR/MPLS

Role Summary

Act as the technical focal point for complex Service Provider network problem resolution, delivering deep technical leadership across Cisco’s Service Provider portfolio.

Core Responsibilities

- Problem Resolution &
- Troubleshooting: Troubleshoot and resolve complex customer issues across ASR routing, NCS routing platforms, IOS XR, MPLS, Segment Routing, Broadband, and Optical transport technologies.
- Infrastructure Integration: Provide end-to-end infrastructure-level problem resolution across Layer 2/3 network fabrics, overlays, virtualization, and compute/storage integration.
- Root Cause Analysis (RCA): Deliver thorough RCAs containing root-cause findings, structured remediation steps, and proactive prevention recommendations.
- Software Escalations: Manage software escalation referrals for critical or recurring issues on IOS XR, ASR, NCS, and related Service Provider platforms.
- Operational Review &
- Strategy: Monitor operational trends and collaborate with the High Touch Operations Manager (HTOM) on quarterly technical reviews, findings, operational metrics, and strategic action plans.
- Escalation Management: Expedite critical escalations leveraging deep contextual knowledge of customer network architecture, operational models, and change-control practices.
- Cross-Functional Collaboration: Partner effectively with Account Teams, Cisco TAC, Product Business Units, and HTOM to coordinate alignment and resolution strategies.
- Deployment &
- Migration Support: Provide remote or onsite deployment support for network rollouts, migrations, and backbone expansions, serving as Lead Engineer across HTTS and TAC teams when required.
- Knowledge Sharing &
- Relationships: Build robust customer relationships and contribute reusable tools, scripts,



and best-practice documentation to the engineering organization.

Minimum Qualifications

- Education & Experience: BS in a technical field (Computer Science/Electrical Engineering preferred) or equivalent with 5+ years of related experience; or an MS in a technical field.

- Communication: Excellent verbal, written, and executive-level presentation skills.
- Autonomy &
- Drive: Self-driven with proven, hands-on experience resolving intricate technical issues within Service Provider networks.
- Problem-Solving: Solid diagnostic and probing skills with the ability to work autonomously and independently.
- Methodology: Demonstrated ability to evaluate requirements and formulate solutions within defined constraints, utilizing agile methodologies for rapid delivery, testing, and value realization.

Technical Skills &

- ExpertisePlatforms &
- Operating Systems

- Cisco ASR 9000 and 1000 Series Routers
- Cisco NCS 5400, 5500, 5600, and 6000 Platforms
- Cisco IOS XR Operating System

Protocols &

- Core Technologies

- MPLS, Segment Routing (SR-MPLS / SRv6), EVPN, LDP, Carrier Ethernet, and IP/MPLS Transport
- Routing &
- Control Protocols: BGP, ISIS, OSPF, RSVP-TE, LDP, QoS, CGNAT, BNG, Multicast, and IPv6
- Foundational Networking: TCP/IP, STP, HSRP, VRRP, and Service Provider core/edge architectures

Tools &

- Automation

- Packet-level analysis and troubleshooting using tools such as Wireshark
- IOS XR advanced troubleshooting, Model-Driven Telemetry (MDT), and Cisco Crosswork / CNC / NCS tools
- Network Management Systems (NMS), monitoring, and telemetry suites

Certifications &

- Preferred Advantages

- CCNP or CCIE Service Provider certification (preferred)
- Working knowledge of Service Provider security, infrastructure protection, and Zero-Trust architecture principles

Skills: cisco,ios,mpls,routing,troubleshooting

📌 Senior Cisco Service Provider Network Engineer – IOS XR/MPLS (Mumbai)
🏢 Neev
📍 Mumbai