– Senior Associate (Operations / Customer Support)

Company: GrowQ Private Limited

Location: Gandhinagar, Gujarat, India

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Shift: US Shift

Experience: Relevant experience in customer service, customer support, or operations is required.

About GrowQ

GrowQ Private Limited is a mortgage outsourcing and business process services company that supports US-based clients through operational and customer support services. We focus on delivering reliable, accurate, and professional service while maintaining high standards of communication and operational excellence.

Job Summary

We are looking for a customer-focused and detail-oriented Senior Associate – Operations / Customer Support with strong English communication, active listening, and problem-solving skills to manage customer interactions and appointment coordination activities.

The role involves making outbound calls to confirm pickup and delivery appointments, verifying appointment details, handling customer requests, coordinating schedule changes, and ensuring accurate documentation and timely follow-ups. The ideal candidate should be confident communicating with customers, maintaining professional telephone etiquette, and following established processes and service standards.

Key Responsibilities

- Make outbound calls to confirm pickup and delivery appointments.
- Verify appointment details, including dates, time frames, order numbers, and other relevant information.
- Communicate appointment information clearly and confirm customer availability.
- Handle rescheduling requests and other customer inquiries professionally.




- Coordinate with internal teams to facilitate requested changes and resolve customer concerns.
- Follow up on pending confirmations and ensure timely communication.
- Leave clear, concise, and professional voicemails with relevant details when required.
- Maintain accurate records of calls, confirmations, customer interactions, and follow-ups in the designated system.
- Escalate customer issues, scheduling conflicts, and exceptions to the appropriate teams.
- Follow call scripts, standard operating procedures (SOPs), communication guidelines, and escalation protocols.
- Ensure accuracy, confidentiality, and compliance with established operational procedures.
- Collaborate with internal teams to support smooth appointment coordination and efficient service delivery.

Required Skills & Competencies

- Strong verbal English communication skills with clear pronunciation and professional telephone etiquette.
- Excellent active listening and customer interaction skills.
- Ability to communicate appointment details clearly and accurately.
- Strong customer service orientation with a polite, patient, and professional approach.
- Good critical thinking, problem-solving, and decision-making abilities.
- Ability to handle customer inquiries, scheduling changes, and follow-ups effectively.




- Strong attention to detail when verifying and documenting information.
- Ability to manage calls, voicemails, and follow-up tasks efficiently.
- Good coordination, organizational, and time-management skills.
- Ability to follow processes, scripts, SOPs, and escalation procedures.
- Willingness to learn, adapt, and work collaboratively in a team environment.

Candidate Profile The ideal candidate should:

- Have relevant experience in customer service, customer support, appointment coordination, or operations.
- Be confident and comfortable handling outbound customer calls.
- Demonstrate professional communication skills and the ability to manage live conversations effectively.
- Possess a customer-oriented mindset with patience, courtesy, and a solution-focused approach.
- Be detail-oriented and committed to maintaining accurate records.
- Be comfortable working in US shift timings, as per business requirements.
- Be willing to work from the office in Gandhinagar, Gujarat.
- Demonstrate accountability, reliability, and adherence to operational guidelines.

Why Join GrowQ?

- Opportunity to work with a team supporting US-based clients.
- A professional and collaborative work environment.
- Opportunities to develop customer communication, coordination, and operational skills.

How to Apply

Interested candidates can share their updated resume at:

Email: [email protected]

Subject Line: Application for Senior Associate – Operations / Customer Support

Join GrowQ and be a part of our mission to deliver reliable, accurate, and qualified service while creating exceptional customer experiences.

Build Your Career With GrowQ!

📌 Senior Associate (Gandhinagar)
🏢 Growq
📍 Gandhinagar