Title: Project Manager - IT Managed Services

Experience: Minimum 12 Years (with at least 7 years as a Project Manager)

Location: Delhi

Skills Required: Project Management, Managed Services, IT Infrastructure.

Notice Period: Immediate joiner or up to 15 days.

Qualification: MBA with B.E./B.Tech (CS/IT/ECE) / MCA / M.Sc. (IT) from a recognised university

We at Coforge are seeking a “Project Manager" to lead and manage large-scale IT Managed Services engagements. The incumbent will be responsible for end-to-end service delivery, project governance, stakeholder management, resource planning, risk management, and ensuring adherence to defined SLAs and KPIs.

Key Responsibilities:

- Manage large-scale IT Managed Services projects and ensure successful delivery within scope, schedule, quality, and budget.
- Lead cross-functional teams and coordinate with internal and external stakeholders.
- Establish project governance frameworks, reporting mechanisms, and escalation management processes.
- Monitor project progress, risks, dependencies, and mitigation plans.
- Ensure compliance with contractual obligations, SLAs, OLAs, and organisational policies.
- Drive service improvement initiatives to enhance operational efficiency and customer satisfaction.
- Manage project planning, resource allocation, budgeting, forecasting, and financial tracking.
- Conduct periodic reviews, status meetings, and executive presentations.




- Ensure adherence to ITIL-based service management practices.
- Facilitate effective communication between business, technical, and vendor teams.

Required Skills

- Solid Project Management and Program Governance experience.
- Expertise in IT Managed Services operations and service delivery.
- Knowledge of ITIL processes, incident management, problem management, change management, and service lifecycle management.
- Experience in risk management, stakeholder management, and vendor management.
- Excellent leadership, communication, presentation, and negotiation skills.
- Proficiency in project planning and reporting tools.

Eligibility Criteria

- MBA with B.E./B.Tech (CS/IT/ECE) / MCA / M.Sc. (IT) from a recognized university.
- Valid PMP or PRINCE2 certification and ITIL certification.
- Minimum 12 years of overall IT experience.
- Minimum 7 years of experience as a Project Manager managing large-scale IT Managed Services projects.
- Proven experience in handling multiple stakeholders, vendors, and geographically distributed teams.

Preferred Experience

- Experience in Government, Public Sector, BFSI, Telecom, or large Enterprise Managed Services environments.
- Experience managing multi-location service delivery operations and transition projects.

Certifications (Mandatory):

- PMP or PRINCE2 Certification
- ITIL Certification

📌 Project Manager (Delhi)
🏢 Coforge
📍 Delhi