Working Hours: 8 AM to 5 PM EST (EVENING SHIFT IN INDIA)

Completely Remote Job

- Student Communication & Support

- Respond promptly and professionally to student queries via WhatsApp, email, or calls.
- Maintain a supportive, empathetic, and solution-oriented communication style.
- Track unresolved queries and follow up until resolution to ensure student satisfaction.

2. Lead Management & Onboarding

- Respond to new leads by sharing detailed course and fee information.
- Call prospective students to answer their questions and guide them toward the right program.
- Manage onboarding of new students — confirm enrollment, collect required details, and introduce them to their assigned trainer or group.

3. Database Management

- Maintain and regularly update records of all new and existing students, including contact details, enrollment status, course level, trainer assignment, and payment information.
- Ensure data accuracy and confidentiality across all digital platforms or internal tracking systems.
- Maintain logs of follow-ups and lead progress.

4. Trainer Coordination & Slot Management

- Maintain visibility of all trainer schedules and available slots.
- Coordinate with trainers to confirm class timings, address schedule changes, or fill open slots.
- Ensure proper student-trainer allocation for both 1-on-1 and group sessions.

5. Scheduling & Operations

- Help maintain and update the master schedule of all batches.
- Communicate any schedule changes, holidays, or make-up sessions to students promptly.
- Support transitions between levels (A1 → A2 → B1, etc.) and ensure smooth handovers.

6.



Quality & Experience Monitoring

- Collect feedback from students regarding classes and trainers; report insights to management.
- Track attendance and engagement levels; flag drop-offs or inactive students.
- Suggest process improvements for better communication or student retention.

7. Reporting & Documentation

- Prepare weekly and monthly reports on:
- New admissions and lead conversions
- Active students per level/trainer
- Trainer utilization and open slots
- Maintain documentation for payments, enrollments, and course completion certificates.

8. Community & Engagement Support (Optional but Valuable)

- Assist in coordinating updates, event reminders, and engagement activities within the student community (e.g., polls, webinars, challenges).
- Ensure updates are posted on time to keep learners active and involved.

Skills & RequirementsWorking Hours: 8 AM to 5 PM EST (evening India shift).

Language Skills: Excellent command of written and spoken English.

Experience:

- Prior experience in customer service, academic coordination, or client support preferred.
- Strong organizational and multitasking skills.
- Proficiency in using spreadsheets, CRMs, and communication tools (e.g., WhatsApp Business, Google Sheets, Zoom).
- Professional, calm, and empathetic demeanor in handling students and trainers.

If you think you are the right fit for us, please send your resumes to [email protected] remote job! Must have laptop and secure internet connection

- Salary expectation - between ₹30,000 to ₹40,000

📌 Program Coordinator (India)
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